topic Need new QR code for Arlo Go. Tried removing camera to resync. How to obtain? in Arlo Go

Need new QR code for Arlo Go. Tried removing camera to resync. How to obtain?

DRC808 — Tue, 09 Jun 2020 14:28:39 GMT

Arlo go if offline. Verizon says all good on their side. Tried removing camera to resync but it wants a QR code which I don’t have for this 3 year old camera. How do I generate a new one?

Re: Need new QR code

jguerdat — Mon, 08 Jun 2020 13:28:07 GMT

It's been a long time since I messed with a Go but isn't the QR code generated by the app when you go through the setup procedure?

Re: Need new QR code

DRC808 — Mon, 08 Jun 2020 15:06:22 GMT

That’s what I thought but it’s not providing. Has an option that says “no QR code?” which I choose, but it just takes you to a loop of the phone trying to locate the camera and it can’t do it without the code.

Re: Need new QR code

jguerdat — Tue, 09 Jun 2020 12:53:13 GMT

I believe there's an FAQ here to reset the Go. IIRC, it provides a specific QR code in the FAQ to cause the camera to reset. Maybe that would help.

Re: Need new QR code

DRC808 — Tue, 09 Jun 2020 16:35:09 GMT

I’ll check that out thank you. Now the one on the roof powered by a solar panel is offline. It shut down for a couple of hours a week ago when the temp reached 111 but went back on once it cooled off. Not sure what’s going on with both of these cameras. Will circle back.