topic Re: Arlo Go: LIVE Stream, Getting Status....... BUT, Email Push video is working??? in Arlo Go

Arlo Go - Getting Status......

sahnyc — Sat, 07 Mar 2020 05:31:17 GMT

Here we go again. I canceled my 120 min. monthly plan, then I re-selected it, and it is active with a new expiration date: 04/07/2020. And the camera was working briefly, but now in LIVE mode, I'm getting a

Getting Status......... on a black screen. I'm using Firefox 73.0.1 and I have clicking on Allow in the little movie icon in the URL bar. Also, after I log-in I get a Timed Out message, and have to log-in again.

This is also occurring using Google Chrome and also on my Windows 10 laptop using both Fire Fox & Microsoft Edge. I had a lenthly Chat Session, and was told I will need to be with the camera and to contact tech. support at that time. All this has happened after following Tech. Support instructions on canceling my plan, and starting a new plan (before my current plan expires) to avoid losing service.

I was told during my chat session, that there are numerous cases on my account for this issue. The whole reason & purchase for which I purchased this camera was to be able to operate it, renew the monthly plan, & maintain it from a remote location - without having to be at the camera. This has now happened every month for nearly 1 year.

LIVE is working on my Smartphone with the Arlo App.!!

Arlo Go: LIVE Stream, Getting Status....... BUT, Email Push video is working???

sahnyc — Sun, 08 Mar 2020 15:23:08 GMT

LIVE, is still not working: Getting Status......... However, I am getting Arlo Activity Notifications in my email, BUT: When I click on the link a just get a black window, I have to open a second window (from the same link) to get the activity video to play.

As far as the LIVE is concerned, I have tried 3 different browsers: Firefox, Chrome & Safari. I have tried both our Mac desktop as well as our Laptop (Windows 10). I have checked & re-check to be sure the Adobe Video is active & unblocked. I have cleaned the cache, history & cookies. BUT, still getting: Getting Status. Even more strange, with my Samsung Smartphone 4.4.2 using the New Arlo App. LIVE is working. The above started happening on 3/6, after I canceled & then re-started my 120 Min. monthly plan.

Re: Arlo Go: LIVE Stream, Getting Status....... BUT, Email Push video is working???

sahnyc — Sun, 08 Mar 2020 18:56:00 GMT

UPDATE: Here at our remote location, with our Windows 10 laptop.

1) I removed the battery and disconnected the AC Power adaptor.

2) I put the battery back in.

3) I canceled the 120 min. plan & removed the camera from the plan

4) After resetting the camera, I added it back to the plan, and started a new 120 Min. monthly plan, but the expiration date is 04/07 - even though today is 3/8.

5) LIVE: I'm still getting, Getting Status..... on the laptop, but on the Smartphone LIVE is working.

6) I am getting still pictures into the library, but know video.

The camera also used up 120 min in just 2-days, by spitting out hundreds of still pictures during the previous set-up process on 04/06.

Does anyone have any idea what is going on here? I already have numerous cases ongoing with Tech. Support.

If it were not for the high cost of the camera, I would look for another service.

Re: Arlo Go: LIVE Stream, Getting Status....... BUT, Email Push video is working???

sahnyc — Sun, 08 Mar 2020 22:00:16 GMT

Under Settings, it does not show the minutes used - it used to!!