topic Re: Arlo Go receiving push notifications but no recordings in Arlo Go

Arlo Go receiving push notifications but no recordings

dneumeister — Thu, 23 Jan 2020 17:42:11 GMT

I am getting notifications for motion but no recordings are available. If I record live the video is present. Any ideas? We are attempting to trap a 3 legged cat and it is below freezing so this is crucial.

Re: ARLO GO Notifications but no recordings

constructer — Thu, 23 Jan 2020 16:07:13 GMT

I currently have same issue with Arlo Go in the UK. Alert recordings not reaching cloud. Forced live recordings are ok. Not sure if the recordings are on SD card as offsite (obviously). Rebooting camera has no effect.

Spoke to support. It Appears it's a known issue that their engineering team are working to resolve. Been told to leave camera on overnight (probably to get a firmware patch)

Re: ARLO GO Notifications but no recordings

37383738 — Thu, 23 Jan 2020 16:20:49 GMT

Apparently this is a very widespread problem. Many of the trappers using Arlo Go are experiencing the same thing, notifications for motion but no recordings. It was sporadic at first. Last night and today it seems to be much worse, now we are not getting any recordings at all. I have a case open with Arlo since Monday night, have not received a reply. Not sure if they have identified the problem or have an ETA for a fix/patch.

Re: Arlo Go receiving push notifications but no recordings

JessicaP — Thu, 23 Jan 2020 17:43:42 GMT

The Arlo development team is currently investigating this issue where you're receiving push notifications but no recordings. We will provide an update as soon as we have more information to share with the community.

In the meantime, could you let us know the time you received the push notifications but cannot see your recordings?

Re: Arlo Go receiving push notifications but no recordings

RheaHill — Thu, 23 Jan 2020 18:41:04 GMT

At 12:40 was my last push notification but not recording.

Re: Arlo Go receiving push notifications but no recordings

37383738 — Thu, 23 Jan 2020 18:41:14 GMT

We appreciate a speedy resolution.

In the meantime we have also stopped receiving motion notifications. So we can go live and we can manual record, but nothing else is working. It's like the entire ARMED mode is not working at all.

Re: Arlo Go receiving push notifications but no recordings

37383738 — Thu, 23 Jan 2020 18:45:09 GMT

Yes, we sent an email to Case 41409583 with details and screen shots.

For today we are missing recordings for notifications at 5:38 (AM Central Time), 5:43, 5:44, 5:58, 5:59, 6:00, 7:11, 7:17, 7:19, 7:21AM this morning. Stopped keeping track after that. Now we are no longer getting motion notifications.

Re: Arlo Go receiving push notifications but no recordings

37383738 — Thu, 23 Jan 2020 18:46:53 GMT

The problem started for us on Monday night when I chatted with support and they opened case 41409583.

Re: Arlo Go receiving push notifications but no recordings

iforland — Thu, 23 Jan 2020 18:47:00 GMT

we have the same problem with 5 Arlo Go's that we use to monitor horse stables.

No notifications, no library videos since 8am today (23rd Jan)

Re: Arlo Go receiving push notifications but no recordings

JessicaP — Thu, 23 Jan 2020 19:41:32 GMT

We wanted to update everyone that the development team identified the issue and you should now be able to see your recordings from your Arlo Go camera. If you're still experiencing the issue, please let us know.

Re: Arlo Go receiving push notifications but no recordings

JoannaM — Thu, 23 Jan 2020 20:23:21 GMT

This is still an issue for me.