topic Re: Arlo Go will not charge in Arlo Go

Arlo Go will not charge. No blue light and account doesn't show it's charging. No damage on cord.

Kyfung — Tue, 31 Dec 2019 16:58:22 GMT

Had for about a year. Currently I’m at 1% and it will not charge. There is no blue light, nothing on my account indicating it is charging. Have no idea why or what to do. Cord appears perfect and no damage to the arlo go. Just no sign of charging life.

Re: Arlo Go will not charge

StephenB — Sat, 28 Dec 2019 00:27:08 GMT

You could try contacting support. https://www.arlo.com/en-us/support/contact.aspx

You might want to try using the charger and cable to charge a different device, just to confirm that the charger hasn't failed.

Re: Arlo Go will not charge

Kyfung — Sat, 28 Dec 2019 01:09:24 GMT

Thank you. I don’t have a similar item that uses same charger. Close but not exact.

Re: Arlo Go will not charge

StephenB — Sat, 28 Dec 2019 13:17:03 GMT

@Kyfung wrote:
Thank you. I don’t have a similar item that uses same charger. Close but not exact.

You could still connect it briefly, and see if it charges.

The net here is that charging issues are due to some combination of

failed charger
bad cable
failed battery
failed camera

You need to do something to eliminate some of these possibilities.