Arlo Go help

sahnyc — Thu, 07 Nov 2019 00:32:14 GMT

On Sunday, November 3 I called Tech Support case #41242121.

I was on the phone for over 30 min. during which time they had me do multiple resets, this was followed by cancelling my plan and then trying to start a new plan multiple times which just did not work. Now I was unable to connect. I was at my remote camera location with only my Smartphone. I got off the phone and returned home (7 miles away) I then did a chat session and the rep. took the number off my SIM card and then gave me a start-up allowance. I was now able to get the Arlo Go camera back in operation at my home. Now, I will have to see if will operate at my remote location. On 11/3, the camera was operating properly at my home using both my Smartphone & my home computer, but not so a few hours later at my remote location - which is what caused me to call tech support. Now, why during the phone call the same thing could not be done as was done during the chat session I do not know - If, the problem had been corrected during the phone call - I could have left the camera in operation at the remote location where it was meant for.

Re: Tech Support

StephenB — Tue, 05 Nov 2019 12:28:03 GMT

Just wondering - are you sure the mobile provider has good coverage at the remote location? The system can't work if the cellular data isn't reasonably solid.

Re: Tech Support

sahnyc — Tue, 05 Nov 2019 15:45:49 GMT

Yes, we have had the Arlo Go camera for a year now and have been able to use it at our remote location with the same Smartphone.

topic Arlo Go help in Arlo Go

Arlo Go help

Re: Tech Support

Re: Tech Support