topic Arlo Go Symbols in Arlo Go

Arlo Go Symbols

Vlh23 — Mon, 28 Oct 2019 14:02:55 GMT

What does this symbol mean on the Arlo Go?

Re: Arlo Go Symbols

ShayneS — Thu, 31 Oct 2019 17:36:27 GMT

Hi @Vlh23

Do you have the charger connected while the camera is on? If so, can you try & unplug it and re-insert it > test again.

Re: Arlo Go Symbols

Vlh23 — Tue, 05 Nov 2019 20:42:40 GMT

Thanks for the reply. I did a camera reset and it fixed the issue. Still don’t know exactly what that symbol means though. Would be nice to know that.

Re: Arlo Go Symbols

ShayneS — Wed, 06 Nov 2019 17:25:52 GMT

@Vlh23

Sorry for the delayed response, I was researching a causes for this symbol. It appears to be a charging error symbol. Are you using the provided charging cable?

Was this device plugged in when this appeared?

Re: Arlo Go Symbols

Vlh23 — Wed, 06 Nov 2019 18:46:33 GMT

Yes and yes.

Re: Arlo Go Symbols

ShayneS — Wed, 06 Nov 2019 18:51:58 GMT

I see, if this issue occurs again I would suggest contacting customer support. I have attached the link here for you - Arlo Tech Support

Re: Arlo Go Symbols

Fay2 — Thu, 27 Feb 2020 13:25:09 GMT

This unplugging and plugging back in has gone on ever since I owned the camera. Customer service is no help as they just tell me the same thing. Unplug and plug it back in. I was told and did unplug from both ends. Still this does not work. I new one is what I want or at least one that I do not have to keep doing this to. Let me be clear as to say sometimes it works but does not stay that way. So in essence it doesn’t solve the problem permanently.