topic Re: Arlo Go with Verizon - Unable to get subcription on my account in Arlo Go

Arlo Go with Verizon - Unable to get subcription on my account

BSanders38 — Tue, 10 Sep 2019 20:57:35 GMT

I am unable to get my subscription to process when I purchase one - I had the 9.99 a month plan and it would not allow me to do the Smart Notifications so the Tech Support had me cancel my subscription and re sign up - the problem is it will not let me finish once I get to the Confirm Payment page. Any help on getting my subscription back so I can have Smart Notifications and video storage? Thanks in Advance.

Re: Arlo Go with Verizon - Unable to get subcription on my account

ShayneS — Thu, 12 Sep 2019 17:18:54 GMT

Hi @BSanders38

Have you tried contacting customer support regarding the payment page? I have attached the link here for you - Arlo Tech Support

Re: Arlo Go with Verizon - Unable to get subcription on my account

BSanders38 — Mon, 14 Oct 2019 20:08:17 GMT

I have sent trouble tickets and online chats and still unable to purchase a premium plan to use my cameras - I have 7 and can only use 5. I am located in Texas so I should have the option to purchase a plan but it never goes past the Confirm Subscription Page - says please wait and that is all it does

Re: Arlo Go with Verizon - Unable to get subcription on my account

ShayneS — Mon, 14 Oct 2019 20:29:53 GMT

Hi @BSanders38

Have you tried a different we browser when trying to purchase the new subscription?

What exactly does the page say/do when you click confirm?

Re: Arlo Go with Verizon - Unable to get subcription on my account

BSanders38 — Mon, 14 Oct 2019 20:35:39 GMT

I have tried in on a desktop, iPhone and Droid - it gets to the Confirm Subscription page and when you press confirm payment it says "Please Wait" - then it stays on that screen and nothing happens. I have tried different browsers, different cards and everything I can think of - no luck.

Re: Arlo Go with Verizon - Unable to get subcription on my account

ShayneS — Mon, 14 Oct 2019 21:37:39 GMT

@BSanders38

Do you have the case number related to this issue?

Re: Arlo Go with Verizon - Unable to get subcription on my account

BSanders38 — Tue, 15 Oct 2019 01:05:38 GMT

Your Case Details
Case Number: 41199921
Subject: Issue with unable to subscribe for Arlo premier plan
Product: VML4030

Re: Arlo Go with Verizon - Unable to get subcription on my account

BSanders38 — Mon, 21 Oct 2019 20:15:26 GMT

Has there been any update on when the premium subscription plan will be fixed so I can purchase it for my Arlo Go Cameras?