topic Re: Loud Background Noise in Arlo Go

Loud Background Noise

ArloGoVML4030 — Sun, 24 Mar 2019 17:51:28 GMT

I got a loud howling noise in the background on every recording can I get rid of it?
https://arlo.netgear.com/hmsweb/users/library/share/link/5F148EF3D16142F5_201903

Re: Loud Background Noise

jguerdat — Sun, 24 Mar 2019 19:13:23 GMT

Cranked the volume all the way up and hear very little. Have you tried a different device to view/listen to the videos? Download and view them locally, too.

Re: Loud Background Noise

ArloGoVML4030 — Mon, 25 Mar 2019 23:26:22 GMT

@jguerdat It's the same noice when I download it

Re: Loud Background Noise

ShayneS — Tue, 26 Mar 2019 23:27:39 GMT

Hi @ArloGoVML4030

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Loud Background Noise

ArloGoVML4030 — Tue, 02 Jul 2019 19:58:12 GMT

I had the camera replaced and the new camera has the same problem. Arlo Tech says that has to do with units that have sim cards and data traffic. Ive tried different sim cards and different mobile providers and locations but the problem wont go away.

Re: Loud Background Noise

ShayneS — Tue, 02 Jul 2019 21:16:38 GMT

Hi @ArloGoVML4030

I would suggest contacting support again and letting them know your newer unit has the same result as the previous.

Re: Loud Background Noise

ArloGoVML4030 — Wed, 03 Jul 2019 04:28:19 GMT

They know I replaced it. They didn't have any solution. I also have problems with the battery draining, 50 percent after a week. I have good 3g connection. They have send me a new battery

Re: Loud Background Noise

ArloGoVML4030 — Wed, 21 Aug 2019 16:24:15 GMT

The problems remains, draining the new battery too. And loud backround noice. Arlos Tech has no solution, Anyone with the same problems?

Re: Loud Background Noise

ShayneS — Wed, 21 Aug 2019 18:29:22 GMT

Hi @ArloGoVML4030

I have escalated this issue for you an customer support will be reaching out to you soon.

Re: Loud Background Noise

ArloGoVML4030 — Sat, 31 Aug 2019 13:23:11 GMT

I've installed the original Netgear solar panel charger and i get I failure message that the charger is incompatible and the power is dropping even though it's sunny and 22 degrees Celsius here

Re: Loud Background Noise

ArloGoVML4030 — Sat, 31 Aug 2019 13:28:46 GMT

I've rebooted the camera and pulled the cable out of the camera but that didn't help

Re: Loud Background Noise

ShayneS — Tue, 03 Sep 2019 20:23:48 GMT

@ArloGoVML4030

Have you been in contact with customer support?