topic Re: Arlo GO Alert Preview in Arlo Go

Arlo GO Alert Preview

Stephen123 — Sat, 03 Aug 2019 16:16:02 GMT

Hello

I have Arlo, Arlo Pro and most recently Arlo GO.

With Arlo and Arlo Pro I receive Arlo Alerts on both my phone and watch along with a photo / image but for Arlo GO just an Arlo message with no photo or image.

Is it possible to configure something in settings to receive Arlo GO Alerts to include a photo / image ?

Thank you.

Re: Arlo GO Alert Preview

ShayneS — Mon, 05 Aug 2019 23:16:30 GMT

Hi @Stephen123

Do you have the Arlo go active in the (Active Cameras) list?

Re: Arlo GO Alert Preview

Stephen123 — Thu, 08 Aug 2019 11:45:49 GMT

Hello ShayneS

Thank you for your reply!

The GO was not on the "Active Camera List". - So thank you for that !

I logged into my account (myarlo.com, Manage Arlo Smart), moved the two camera's up to be "active" and everything was great for a couple of days!

However, I suddenly stopped receiving the Arlo Alerts with the pre reviews, I looked at the "Active List" on my iPhone (Arlo App) the two Arlo GO camera's had disappeared from the list and what was interesting the two cameras (GO) were not listed on the "Manage Arlo Smart" either under inactive cameras or active cameras!

I logged back into my Arlo Account from my PC, and the camera's were back on the list showing as "In Active" which I then moved up again!

So the question is:

1. Any thoughts to why the Arlo GO camera's "fall" off the Active List for no reason?

2. Any thoughts on why Arlo GO does not show up on the Mobile App under Active or Inactive Cameras but does show up on the web based portal (my.arlo.com) and manage Arlo Smart Alerts?

Thank you.

Stephen

Re: Arlo GO Alert Preview

ShayneS — Thu, 08 Aug 2019 16:57:12 GMT

That is good news we resolved it the 1st time. I am not too sure why the Go camera's would be continually falling off the active list. I have opened a case for you so support can look further in to this for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference: 41031687