topic Re: Arlo Go Cameras not recording and saving to library in Arlo Go

Arlo Go Cameras not recording and saving to library

Jess91 — Wed, 17 Jul 2019 01:57:36 GMT

Arlo Go camera recieves notifications but doesn't record to the library.

Have restarted device, removed and reinserted battery, but still no recordings.

Has anyone else had this issue?

Re: Arlo Go Cameras not recording and saving to library

TurnerAshby — Wed, 17 Jul 2019 15:43:24 GMT

Yes, and more:

Receive push notifications and no recording.

Sometimes I recording but can't access and get "the operation can not be performed" with a "Got it" reply button

Re: Arlo Go Cameras not recording and saving to library

TurnerAshby — Wed, 17 Jul 2019 15:46:35 GMT

have spent countless hours with Arlo support on the phone, without success. They even put a ticket into "engineering"

about a week ago and no reply.

When I first got these cameras they worked great about a year ago. They have been going down hill completely. I even was told once they were having software problems by one of the techs I spoke to.

The frontline support staff runs through a myriad of steps but don't seem to really understand what is causing the problem.

I have also got a Cocoa Error, don't know what that means...

Re: Arlo Go Cameras not recording and saving to library

JessicaP — Thu, 18 Jul 2019 16:00:10 GMT

Hi Jess91 and TurnerAshby,

Are you using custom modes? If so, you may need to delete your custom mode and re-create it again. Also, try testing by using the default armed mode and see if you're getting any recordings from there.

Re: Arlo Go Cameras not recording and saving to library

Jess91 — Mon, 22 Jul 2019 01:35:05 GMT

Hi JessicaP,

Yeah I have tried creating a new Mode, and still occurred same issues. I will try deleting the Custom Mode though and re-creating it.

Thanks!

Re: Arlo Go Cameras not recording and saving to library

Jess91 — Mon, 22 Jul 2019 01:43:31 GMT

@JessicaP wrote:

Hi Jess91 and TurnerAshby,

Are you using custom modes? If so, you may need to delete your custom mode and re-create it again. Also, try testing by using the default armed mode and see if you're getting any recordings from there.

Hi JessicaP,

Yeah I have tried creating a new Mode, and still occurred same issues. I will try deleting the Custom Mode though and re-creating it.

Thanks!