topic Sync problems - after internet out in Arlo Go

Sync problems - after internet out

zippybubble21 — Thu, 11 Jul 2019 17:24:51 GMT

i have a base with 2 arlo q - my internet went out - and now that it is fixed the cameras will not sync-

i have tried unplugging the base- took the batteries out of the cameras

tried syncing via app, computer and directly to the base

have read post for hours

nothing working

Sync problems - after internet out

jguerdat — Thu, 11 Jul 2019 17:25:03 GMT

Are you referring to the Pro cameras or the Qs? FOr the Pros, what are the LEDs on the base showing? Are the batteries charged? Have you tried with the AC power adapter?

Re: Sync problems - after internet out

zippybubble21 — Thu, 11 Jul 2019 18:46:43 GMT

the arlo magnectic indoor/outdoor add on cameras that you connect to the base

Re: Sync problems - after internet out

zippybubble21 — Thu, 11 Jul 2019 18:51:09 GMT

and yes tried having them plugged in- they are the Go cameras

Re: Sync problems - after internet out

jguerdat — Thu, 11 Jul 2019 19:52:44 GMT

There's a specific section here for the Go cameras - this section is for the Pro 2, hence some confusion.

The Go cameras should automatically connect when cell service is restored as long as the battery is charged (loss of signal can drain the battery). You may need to remove them from Settings, My Devices and set them up as if new. Your cell provider may need to check the SIM card as well as your data plan, too.