topic Re: Arlo Go Cameras - going offline very frequently in Arlo Go

Arlo Go Cameras - going offline very frequently

mdpalmer — Tue, 07 May 2019 15:52:25 GMT

I bought my Arlo Go through Verizon. The camera works flawlessly for 24-36 hrs then starts dropping service and disconnects and reconnects for 24-36 then won’t work any more. I turn it off and reboot it and the cycle starts again. It does the same thing mentioned. What do I need to do to get the camera to work every day like it does for the first 24hrs?

Re: Arlo Go Cameras - going offline very frequently

ShayneS — Wed, 08 May 2019 21:10:49 GMT

Hi @mdpalmer

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo Go Cameras - going offline very frequently

Darrenrlong — Sat, 11 May 2019 08:19:55 GMT

I have an arlo go going off line all the time, but the real problem is all the emails I keep getting how do I stop this.

Re: Arlo Go Cameras - going offline very frequently

ShayneS — Mon, 13 May 2019 20:35:33 GMT

Hi @Darrenrlong

What emails are you receiving that you want to eliminate?

Re: Arlo Go Cameras - going offline very frequently

Darrenrlong — Mon, 13 May 2019 22:24:25 GMT

This is the message I’m getting about 20 times a day below.

Hi Darren,

Your Arlo Camera, Arlo Go Jan Rosu is reconnected to the network. The camera was offline for 124 seconds and no events were recorded.

The Arlo Team

Re: Arlo Go Cameras - going offline very frequently

ShayneS — Mon, 13 May 2019 22:39:07 GMT

Hi @Darrenrlong

Is it possible to create a folder an have these alerts go to that section when they arrive.

Re: Arlo Go Cameras - going offline very frequently

mdpalmer — Mon, 13 May 2019 23:04:35 GMT

Is it possible for the camera to just not go offline each day?