topic Re: Arlo Go (Verizon) Offline in Arlo Go

Arlo Go (Verizon) Offline

sameerp99 — Wed, 06 Mar 2019 19:03:59 GMT

The ArloGo keeps going offline. I get the meesage "This Alro device is offline. Please make sure it is on mobile coverage". I get the device back online by unplugging it and taking out the battery. It works for a few hours and then goes back offline.

Re: Arlo Go (Verizon) Offline

ShayneS — Thu, 07 Mar 2019 23:00:45 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo Go (Verizon) Offline

SteveW5354 — Fri, 24 May 2019 13:26:15 GMT

Arlo Go

model VML4030, hw 1.0, modem version ARLO.FX.0.0.0.24.AM.001

Getting same error message "This Arlo device is offline. Please make sure it is on mobile coverage". My phone, next to the camera, is able to talk to VZW support so NOT a coverage issue.

Verizon support is escalating issue to engineering. Also unable to update firmware manually, missing option in Settings.

Appreciate any other suggestion/recommendations. Thanks

Re: Arlo Go (Verizon) Offline, model VML4030-200NAS

SteveW5354 — Sat, 25 May 2019 13:56:22 GMT

Solved:

Finally someone at VZW was able to properly activate/re-activate the SIM cards and get both cameras online. One camera has a new SIM card and the other has an old/previous SIM card (re-activate). Didn't really need to get new SIM cards.

Once online, the firmware was updated to 1.096.3.0_1.8.57.0_0.6.5.18.AM.001.

Re: Arlo Go (Verizon) Offline, model VML4030-200NAS

Bk4 — Tue, 04 Jun 2019 14:37:06 GMT

I am so glad I found your post thank you very much. I did exactly what you did and called Verizon and they were able to reset it and everything. And now the problems fixed thank you so much you taking the time to post.