topic Re: Arlo Go Mobile Goes Offline Often. in Arlo Go

Arlo Go Mobile Goes Offline Often.

fotografola — Tue, 08 Jan 2019 17:50:36 GMT

Hi!

I bought a Arlo Go Mobile HD, i don´t use Wifi, only by Sim-card.

My camera goes offline very often, then on, then off, then on, then off.............. all day long

Anyone who can help me?

I have full reception to my ISP supplier.

Arlo Go Mobile Goes Offline Often.

jguerdat — Tue, 08 Jan 2019 17:51:06 GMT

It might be worth removing the camera from Settings, My Devices and starting fresh.

Re: Arlo Go Mobile Goes Offline Often.

fotografola — Mon, 21 Jan 2019 11:50:12 GMT

Hi!

NO, this didn´t help.

Re: Arlo Go Mobile Goes Offline Often.

ShayneS — Wed, 23 Jan 2019 21:25:08 GMT

@fotografola

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo Go Mobile Goes Offline Often.

Knuckledragger — Sun, 03 Feb 2019 19:25:57 GMT

I have 28 cameras and use them for work. Almost daily one will go off line.... Incredibly frustrating.. After a year of useing these I have determined they just are not very reliable. Hopefully they will improve or there will be a better product developed. I just hope it’s soon!

Re: Arlo Go Mobile Goes Offline Often.

japratscher — Mon, 04 Feb 2019 13:06:41 GMT

mine went off line and never came back on, cant help think its arlo causing these problems with there updates, I had this camera for a year and nothing but a headach, problem after problem and tech support is just as bad as these cameras, I have case tickets on all my problems, and nothing gets fixed, my camera is 3 states away, so its not like i can go and pull the battery out and restall it, should mention i have 3 bars of service then it will go to 1red bar, would that be a bad sim card, any help would be great

Re: Arlo Go Mobile Goes Offline Often.

ShayneS — Mon, 04 Feb 2019 16:35:48 GMT

Hi @japratscher

Who is the carrier for the Arlo Go? If it is not Arlo (we can handle that), it may be a good idea to give them a call and see what they say.

Re: Arlo Go Mobile Goes Offline Often.

japratscher — Mon, 04 Feb 2019 16:48:58 GMT

arlo plan, but customer support said they cant help, that i have to check the battery first, the battery is only 5 months old, and the camera is 3 states away, so basically there is nothing that can be down, I just wish they would stop all these updates because they messing up the cameras

Re: Arlo Go Mobile Goes Offline Often.

fotografola — Tue, 05 Feb 2019 07:41:30 GMT

I got help from Arlo support, iám sending the camera back, hopefully i will get a new cam. And i hope that it will work properly.

Re: Arlo Go Mobile Goes Offline Often.

Marty123 — Sun, 17 Feb 2019 14:56:13 GMT

I have had a GO since 3 weeks, the first one already returned, according to Arlo customer support its malfunctioning. I have a new one, but this is also not working. Even with 4 bars on my cell phone. Keeps going offline. I may have to start looking for a different brand, a pity because I like the way they function in a wifi environment.

Re: Arlo Go Mobile Goes Offline Often.

ShayneS — Tue, 19 Feb 2019 18:40:25 GMT

@Marty123

What firmware version is the Arlo Go running & what version of the Arlo Mobile App are you using?

Re: Arlo Go Mobile Goes Offline Often.

japratscher — Tue, 19 Feb 2019 19:34:44 GMT

2.7.2 25500 on the app not sure on the arlo go. But updates are done automatically by Arlo.

Re: Arlo Go Mobile Goes Offline Often.

Dottiemae127 — Tue, 19 Feb 2019 19:56:16 GMT

The firmware didn’t update and it’s taking to long

Re: Arlo Go Mobile Goes Offline Often.

Marty123 — Wed, 20 Feb 2019 12:39:28 GMT

App Version 2.7.4
But the device is offline most of the time so can’t tell what firmware I have,. To be honest I don’t have a good experience at all with this Arlo Go product, its just mot working as its supposed to do. So I may just return it and look elsewhere

Re: Arlo Go Mobile Goes Offline Often.

ShayneS — Wed, 20 Feb 2019 17:12:12 GMT

@Marty123

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo Go Mobile Goes Offline Often.

japratscher — Wed, 20 Feb 2019 17:26:10 GMT

for what so they can give me another case ticket, there is 3 of them already on diffrent problems i am having with this camera and app, and nothing gets fixed. this whole thing is a joke.