topic Re: Alarm Siren Button Is Not Working In Mobile App in Arlo Go

Alarm Siren Button Is Not Working In Mobile App

island1 — Wed, 26 Dec 2018 17:48:39 GMT

So I had a thread but Arlo posted the issue solved. I sent an email with attachments showing their fix didn't work.

I have multiple arlo go cams and can not trigger alarm via the mobile app. It used to work great about 6 months ago.

Yes, you can pull down and see the alarm button now that they updated app but pressing DOES NOT give the pop up to select which camera to trigger. Yes I updated to the most current version, Yes I rebooted my phone, Yes I relogged into the app.

I can trigger the alarm from the website so I know the function is there....but the programming of the Arlo mobile app is flawed.

Alarm Siren Button Is Not Working In Mobile App

jguerdat — Wed, 26 Dec 2018 17:48:56 GMT

You don't tell us what app, device or OS. I just tried the Android app and it works fine. The cameras never had an alarm capability, just the base.

If you mean having a specific camera trigger the siren, that's in your modes an rules.

Edit - My response was based on your selection of the VMB3000. If you mean the Go, tat's different.

Alarm Siren Button Is Not Working In Mobile App

island1 — Wed, 26 Dec 2018 17:49:08 GMT

Sorry, Yes it's for the Arlo GO camera. The arlo support page wouldn't show that model to select for opening the issue?!?

IOS 12.1 on Iphone 8

Arlo App is most updated version.

I have 4 Arlo Go cams with alarm functionality. I can trigger from Web Application on computer, but the IOS app is flawed and doesn't work. I emailed a video of the attempt to make it work for my previous case but Arlo has yet to respond.

Re: Alarm Siren Button Is Not Working In Mobile App

island1 — Wed, 26 Dec 2018 17:56:20 GMT

Here is a link to the app's failure to trigger alarm. This is the most current verson of the Arlo app on a IOS/apple device with current OS update as of 12/26/18.

Re: Alarm Siren Button Is Not Working In Mobile App

JessicaP — Wed, 26 Dec 2018 22:15:26 GMT

Hey @island1,

I have sent you a reply back via private message regarding the problem you're having with the alarm not working.

Re: Alarm Siren Button Is Not Working In Mobile App

island1 — Sun, 30 Dec 2018 14:18:30 GMT

I got your private msg. My iOS is updated to the most current version. As well as the cameras are updated to current version, as is arlo app. Still doesn’t work.

Re: Alarm Siren Button Is Not Working In Mobile App

JessicaP — Thu, 03 Jan 2019 22:37:25 GMT

I have sent you a PM (private message) a few days ago letting you know your case info. Our team will reach out to you as soon as they can once they finish reviewing your case. We appreciate your patience and understanding.

Re: Alarm Siren Button Is Not Working In Mobile App

R8V10plus — Sun, 06 Jan 2019 00:42:00 GMT

Hello I have a Arlo Go Vodafone camera
I use it via my apple iPhone X.
The alarm tap for the siren comes down but when you press it nothing happens and siren does not sound.
All firmware is up to date and I have the latest app version.
I have read other users are having same issue. Please advise a fix

Re: Alarm Siren Button Is Not Working In Mobile App

JessicaP — Mon, 07 Jan 2019 21:59:01 GMT

The Arlo development team is currently investigating this issue where some users are experiencing that the Arlo siren is not working on Arlo iOS app. We will provide an update as soon as we have more information to share with the community. We appreciate your patience and understanding.