topic Re: Arlo Go (Verizon Sim) Goes Offline Two Nights In A Row At 3:38 AM? in Arlo Go

Arlo Go (Verizon Sim) Goes Offline Two Nights In A Row At 3:38 AM?

mike20ga — Mon, 17 Dec 2018 18:16:03 GMT

Two nights in a row I get an alert that my Arlo Go has gone offline, and, reconnected, for about 6 minutes.

Does anyone know how this occurs? Is it the cell tower dropping the connection with the camera? Or, is it the camera dropping the connection.

It seems suspicious that it happens twice at the same time for the same duration.

Can someone hack the Go and take it offline?

Arlo Go (Verizon Sim) Goes Offline Two Nights In A Row At 3:38 AM?

TomMac — Mon, 17 Dec 2018 18:16:28 GMT

same time and duration sounds more like an external issue... as mentioned cell connection/tower.

Arlo Go (Verizon Sim) Goes Offline Two Nights In A Row At 3:38 AM?

mike20ga — Mon, 17 Dec 2018 18:16:38 GMT

OK, thanks for the response. I guess I will leave it at that.

Next time I might call Verizon and see if the tower was down at that time.

Re: Arlo Go (Verizon Sim) Goes Offline Two Nights In A Row At 3:38 AM?

Petie0427 — Sat, 22 Dec 2018 14:17:18 GMT

Mine keeps going offline too lately. Really starting to piss me off. Sometimes it turns back on and sometimes I have to dive and pull the battery. In my arlo settings it says sim status error.

Re: Arlo Go (Verizon Sim) Goes Offline Two Nights In A Row At 3:38 AM?

jguerdat — Sat, 22 Dec 2018 18:31:39 GMT

Have you opened a case with support for a possible hardware issue?

Re: Arlo Go (Verizon Sim) Goes Offline Two Nights In A Row At 3:38 AM?

mike20ga — Sun, 23 Dec 2018 12:19:08 GMT

Yes, I think I have opened a case with support, although, I need to find the number they gave me.

Re: Arlo Go (Verizon Sim) Goes Offline Two Nights In A Row At 3:38 AM?

jguerdat — Sun, 23 Dec 2018 14:37:33 GMT

You should have an email with the support number (AFAIK). Keep responding so the case doesn't close.