topic Arlo Go Camera Goes Offline in Arlo Go

Arlo Go Camera Goes Offline

moprabbit — Mon, 10 Dec 2018 18:19:01 GMT

I have 2 Arlo Go cameras in a field facing in opposite directions and about 3 metres apart. The signal strength is good however one of my cameras went offline. Using them for security in a field means I don't live near by and can't just pop down and take the battery out and try again. They never seem to come back online on their own. Is there any way I can get them back online remotely?

Arlo Go Camera Goes Offline

jguerdat — Mon, 10 Dec 2018 18:19:13 GMT

If the Restart selection in Settings, My Devices, your camera isn't available because of the camera being offline, there's nothing to be done remotely. WHile it would seem to be a long shot, try swapping camera positions to see if the problem stays with the camera or the location. If it stays with the camera, you can remove it from Settings, My Devices and resync it. If still no good, open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Go Camera Goes Offline

moprabbit — Sun, 16 Dec 2018 09:42:04 GMT

Thank you for your reply. As you suggested the reset button isn't there when the camera is offline. However since posting the question I haven't had the problem again. But will try moving the camera if it happens again. Thank you.