topic Re: Arlo Go Scan Error in Arlo Go

Arlo Go Scan Error

Brandonmac — Sat, 11 Aug 2018 04:51:30 GMT

(Not about security light! Drop down does not have an ARLO Go option and won’t let me proceed with post without choosing something. So, anyway) ref: ARLO Go

Just unboxed the Arlo Go. SIM card installed, charged. When scanning the QR code I get the “error sound” not the chime repeatedly.

1, is there another option to add this device?
2. how can I be sure Verizon set it up right? On “My Verizon” it shows an iPhone, not the Arlo device anywhere.

Re: Arlo Go Scan Error

TomMac — Sat, 11 Aug 2018 11:57:27 GMT

Make sure you have the right model for Verizon ( sim )

Open your Arlo Go camera’s battery door, remove the battery, and look for the serial number on the device label inside the battery compartment.

If the serial number starts with 51F the service provider Arlo Mobile and service can be purchased from within your Arlo Account.
If the serial number starts with 4RF or 4YY the service provider is AT&T
If the serial number starts with 51B the service provider is Verizon

Another way to identify your Arlo Go service provider is to compare your camera's SKU to the list below:

VML4030-200NAS = Arlo Mobile

VML4030-100NAS = AT&T Enterprise
VML4030-1VZNAS = Verizon

Re: Arlo Go Scan Error

Valdis — Thu, 18 Oct 2018 15:28:20 GMT

Hi, I have arlo go camera, is there any tricks to scan qr code for connecting new camera? I managed it once by accident, but there is trouble to repear it. Why, is there is something special Netgear doesnot write ir clearly? Do Netgear have pleasure from unsatisfying experience?

Re: Arlo Go Scan Error

JessicaP — Fri, 19 Oct 2018 17:01:27 GMT

Hey @Valdis,

Are you saying you have problems where the QR code doesn't appear on your phone? Try using a different device to see if you can see the QR code or reinstall your app to see if that helps.

Re: Arlo Go Scan Error

ArloGoVML4030 — Fri, 30 Nov 2018 16:54:50 GMT

I have the same problem I get the "error sound" when I scan the qr-code from my android phone. I tried to scan the code from my the tv-screen that I use as my pc-monitor but that didnt work either.

Re: Arlo Go Scan Error

JessicaP — Tue, 04 Dec 2018 20:19:04 GMT

Hey @ArloGoVML4030

I would suggest to try resetting your Arlo Go camera to factory default settings and try the setup again. You can read here on how to reset to factory default settings: How do I reset my Arlo Go camera to factory default settings?