topic Re: Alarm siren button missing on app? in Arlo Go

Alarm Siren Button Is Missing On App?

Bewright — Mon, 12 Nov 2018 22:54:14 GMT

Feeling like an idiot! I do not see this gray line for the siren button on the new update!!

Re: Alarm siren button missing on app?

JessicaP — Fri, 26 Oct 2018 16:04:58 GMT

Do know that this is only available if you have the Arlo Pro Base Station set up.

When opening the app, you will see the gray bar located below the "Arlo" logo which is near the top (located on the main screen on "Devices"). You can drag it down and you should see the "Siren" button.

Re: Alarm siren button missing on app?

Bewright — Fri, 26 Oct 2018 19:35:52 GMT

I have the Arlo go that has the alarm built into it and had that function before the update. I read that it’s supposed to be at the top under the I Arlo that’s why out of the picture I just do not see this anywhere. I looked and didn’t see a different app is there a different one I’m supposed to load? Thanks

Re: Alarm siren button missing on app?

JessicaP — Fri, 26 Oct 2018 22:39:30 GMT

Which device are you using to view the live view from your Arlo Go? And what app version are you running? There should be a bell icon, which triggers the alarm on or off from the Arlo Go. If you are unable to locate the bell icon, try to see if you can see it through the web client.

Re: Alarm siren button missing on app?

Marc45 — Sat, 27 Oct 2018 14:19:47 GMT

Same here this new update is nothing but problems
That black and white video is on full light
Color is gone now

Re: Alarm siren button missing on app?

jguerdat — Sat, 27 Oct 2018 14:45:31 GMT

The app has nothing to do with the recording. If it isn't in color, the light threshold has been tripped from day to night. Move the camera temporarily to prove this. Post a screenshot for suggestions.

Re: Alarm siren button missing on app?

Marc45 — Sat, 27 Oct 2018 14:50:33 GMT

So you tell me is a big coincidence
I’ve been using this camera for almost a year
Rescuing dogs I never had one single issue with color ever. As soon as I get the new update problems arrived instantly.

Re: Alarm siren button missing on app?

Marc45 — Sat, 27 Oct 2018 14:52:25 GMT

Also the problem started with not having
Night vision at night after 10 seconds of recording at night.
Is obvious that the day and night sensor
In the app not the camera is the issue
I have two cameras and both do the same

Re: Alarm siren button missing on app?

Marc45 — Sat, 27 Oct 2018 14:54:53 GMT

Also please tell me where is the alert button on the picture I posted because I had it before the update

Re: Alarm siren button missing on app?

Marc45 — Sat, 27 Oct 2018 15:06:59 GMT

Will be nice to have the day/night sensor
On off auto options

No alarm button for Arlo Go to iPhoneSE, no grey line, no bell, no nothing

Shanelle — Sun, 28 Oct 2018 16:14:33 GMT

I have to give permission to update but my Arlo seems to have somehow updated anyways. Now i have no alarm button on my app. I have iPhone SE current on updates and use the Arlo Go cameras. There is no grey line, no bell, no nothing that other people have written about. Where is the alarm button?!. Also why on earth did they make the screen smaller on the app. Before i didn't have to enlarge it. That was dumb. I wish i could show a screen shot. Why can't we upload pics on here, seems like it would be smart.

Re: Alarm siren button missing on app?

JessicaP — Mon, 29 Oct 2018 22:28:08 GMT

Hey everyone,

Our development team is aware about the the issue where some users are not able to see the siren button on Arlo Go and is currently investigating the problem. We appreciate your patience and understanding about this and will provide any update as soon as we have more information to share.

iOS Arlo Go app not showing the alarm icon. Where’s the icon located?

dking5984 — Wed, 07 Nov 2018 00:09:54 GMT

Having a issue with the new update on iOS finding the alarm icon. Trying to sound the alarm but can’t find it.

Re: iOS Arlo Go app not showing the alarm icon. Where’s the icon located?

TomMac — Wed, 07 Nov 2018 02:27:47 GMT

In iOS, it has been moved to a small pull down tab , top center of device screen

Re: iOS Arlo Go app not showing the alarm icon. Where’s the icon located?

ntusek — Thu, 08 Nov 2018 00:24:46 GMT

Has there been any further news on the alarm. There is not pull down option on my screen. No alarm ability after the update. They should send email to owners if there are issues.

Re: iOS Arlo Go app not showing the alarm icon. Where’s the icon located?

jguerdat — Thu, 08 Nov 2018 15:10:39 GMT

Post a screenshot of your Devices tab. Have you reinstalled the app?

Re: Alarm siren button missing on app?

Locationman — Mon, 12 Nov 2018 16:58:35 GMT

ArloGo: I'm operating an ArloGo on my cottage and used to have the "Bell" to warn intruders "live" to get off property. It's gone now on 2 different phones. It would be great to know where it went to and to get it back. The bell however is still there when I sign in on my laptop through the internet

Re: Alarm siren button missing on app?

jguerdat — Mon, 12 Nov 2018 19:03:54 GMT

The gray stripe/pull down drawer near the top of the Devices tab has been the method for turning on the siren for some time now.

Re: Alarm siren button missing on app?

Locationman — Mon, 12 Nov 2018 19:09:27 GMT

I understand that I can "leave" the live picture, and go in to settings and turn on the alarm. But that requires me to leave the LIVE picture. I'd prefer to have it back the way that it was before. You could watch and hear the alarm go on. Then, you can see how the people on your property react. Arlo Admin simply needs to restore what was there, because it was better and easier. Just because you have the ability to change something doesn't mean that you should

Re: Alarm siren button missing on app?

Retired_Member — Tue, 20 Nov 2018 02:48:48 GMT

I have an Arlo Go and Arlo Pro 2, both on the Arlo app on my iPhone. The gray line at the top of the screen on my iPhone triggers the alarm on my Arlo Pro 2 base station. The bell that triggers the built in alarm on my Arlo Go disappeared with a recent update so I am unable to trigger it. Where is it, when is it going to be put back into the app?