topic Re: Arlo Go Cameras - going offline very frequently in Arlo Go

Arlo Go Cameras - going offline very frequently

Lawtonwood — Wed, 17 Oct 2018 14:21:37 GMT

I have 4 Arlo Go cameras served by the Verizon Network. I have unlimited Data and this is not the issue. I have owned the cameras for around 6 months. I had no issues with them going offline until the last month or so. I have 3 of 4 cameras going offline consistently, usually just minutes after they connect to the network. Then I have to reboot and it happens all over again. Sometimes they stay online for 5 min, or a couple hours, to a day. No rhyme or reason to it. They are in the same locations as they have been since I purchased, and I have tried to switch around the cameras to see if this helped. Batteries are charged. Strong cell service in all locations, at least 3 bars at all times.

Any suggestions on what to try?

Re: Arlo Go Cameras - going offline very frequently

ShayneS — Thu, 18 Oct 2018 17:33:29 GMT

Lawtonwood,

What firmware versions are your cameras on? I have attached the firmware release notes here for reference - Firmware

Re: Arlo Go Cameras - going offline very frequently

Lawtonwood — Thu, 18 Oct 2018 18:40:41 GMT

1.096.3.0_1.8.56.0_4

It is an Arlo Go Verizon Wireless, I thought the firmware updated automatically?

Re: Arlo Go Cameras - going offline very frequently

ShayneS — Thu, 18 Oct 2018 20:07:24 GMT

Do you have ease of access to these cameras?

Re: Arlo Go Cameras - going offline very frequently

Lawtonwood — Fri, 19 Oct 2018 01:05:34 GMT

Yes I do

Re: Arlo Go Cameras - going offline very frequently

ShayneS — Fri, 19 Oct 2018 18:18:20 GMT

Lawtonwood,

Have you tried to remove and insert the sim card and reboot?