topic Re: ARLO GO is reconnected to the network in Arlo Go

ARLO GO is reconnected to the network

NanNan — Tue, 14 Aug 2018 08:06:57 GMT

I just got the New ARLO GO camera from amazon.com.

I change the simcard from the original Arlo Mobile to Local service provider in Thailand. The first testing simcard (Local service provider) was fine no connecting issue at all. I can play live camera at anytime from my phone.

Then, I change the simcard to another one same service provider (with unlimited internet connection, 4Mbps speed). The camera start going offline many times and my e-mail has received at least 20++ notification e-mails per day, mention "your Arlo Camera is reconnected to the network." (as shown in attached photos)

My question are:-

1) what's wrong with the camera or simcard?

2) how to stop receiving those 20++ notification e-mails?

3) is it normal that the Arlo Go will go offline when NO Motion is detected?

Re: ARLO GO is reconnected to the network

JamesC — Thu, 16 Aug 2018 16:49:17 GMT

NanNan,

If it worked without issue using the previous sim card and service provider, it sounds like the signal strength at that location could be poor through the new sim/service provider. Poor signal strength could be causing the camera to drop offline.

JamesC

Re: ARLO GO is reconnected to the network

Neid24 — Fri, 17 Aug 2018 17:31:43 GMT

If it loses connection do we need to go back through the entire setup process again? Shouldn’t it connect automatically?

Re: ARLO GO is reconnected to the network

jguerdat — Fri, 17 Aug 2018 19:06:29 GMT

It should be automatic.

Re: ARLO GO is reconnected to the network

Gmaio64 — Sun, 27 Jan 2019 16:28:18 GMT

Hi guys, I've same problem with my arlo go, my (same) question is: how to stop receiving those boring notification e-mails?
Thanks an regards.

Re: ARLO GO is reconnected to the network

Gmaio64 — Tue, 29 Jan 2019 18:48:22 GMT

No one is able to answer?
Just reply if it possible or not. It will be enough as a reply.
Thanks and regards.

Re: ARLO GO is reconnected to the network

ShayneS — Tue, 29 Jan 2019 18:55:44 GMT

Hi @Gmaio64

Which notifications are you trying to shut off?

Re: ARLO GO is reconnected to the network

Gmaio64 — Tue, 29 Jan 2019 19:45:06 GMT

Notifications, via email, received upon reconnection to cellular network of the camera arlo go.
As per subject and previous post.
Thanks and regards.

Re: ARLO GO is reconnected to the network

Karuna — Fri, 22 Feb 2019 15:20:42 GMT

Hello. I had this notification going on for over a week this month, but finally stopped and after numerous support calls, it was surmised that it was a faulty cellular tower.
No notifications for a week until last night after I fell asleep - so did not get the notification until this morning.

My question: With this notification of camera being reconnected - is this always a case of cellular disconnect? The reason I am asking is because of my camera being shut off without my own doing. I do not receive these notifications when the camera is turned off. I want to be sure that when this notification is sent, it has to do only with cellular connect.

Re: ARLO GO is reconnected to the network

Gmaio64 — Fri, 22 Feb 2019 16:12:29 GMT

Hi, my camera is always on, so the e-mail I (still) receive are due to cellular disconnect/reconnect.
Right now the best way to survive to e-mail "spam" was to route those mails to junk basket.
No other way to solve? Thanks and regards.

Re: ARLO GO is reconnected to the network

ShayneS — Fri, 22 Feb 2019 17:37:05 GMT

@Karuna

Have you tried contacting customer support regarding this? I have attached the link here for you - Arlo Tech Support