topic Arlo Go Not Working Properly after Phone Software Update in Arlo Go

Arlo Go Not Working Properly after Phone Software Update

Dihlon — Thu, 14 Jun 2018 18:26:08 GMT

My phone did a software update and I immediately noticed the Arlo app looked different. I then discovered that I don't always receive notifications when the camera records a video, and the camera doesn't always record video when motion is detected. The camera and app worked flawlessly prior to the update. The Arlo app shows it is version 2.5.4 released on June 6, 2018 and the phone is an I-phone 6 with IOS 11.4. Any recommendations?

Re: Arlo Go Not Working Properly after Phone Software Update

JamesC — Fri, 15 Jun 2018 15:26:45 GMT

Dihlon,

Consider rebooting your camera by removing and reinserting the battery. Allow the camera to come online and test to see if you still experience the same behaving.

JamesC

Re: Arlo Go Not Working Properly after Phone Software Update

Dihlon — Mon, 25 Jun 2018 20:43:07 GMT

I have since changed batteries and it did not help. Sometimes if I change a camera setting i.e. motion/audio sensitivity, it will start working again.