topic Re: camera was offline for 1744 seconds and no events were recorded" in Arlo Go

camera was offline for 1744 seconds and no events were recorded"

cshepherd1 — Wed, 18 Apr 2018 18:22:36 GMT

Is anyone else having issues with Arlo device being offline? mine had been disconnecting and would come back after a minute or two, now it's not coming back online...

Re: camera was offline for 1744 seconds and no events were recorded"

cshepherd1 — Wed, 18 Apr 2018 18:22:55 GMT

last time it was over an hour offline, get a nice little email after the fact, now it's started doing it again...smdh

Re: camera was offline for 1744 seconds and no events were recorded"

TomMac — Wed, 18 Apr 2018 18:23:06 GMT

You mean the base?... Have you rebooted it via the power button ( off then on, give a few mins to fully come online )

Re: camera was offline for 1744 seconds and no events were recorded"

cshepherd1 — Wed, 18 Apr 2018 18:23:19 GMT

No it's an Arlo Go mobile, connected thru my mobile service provider. Keeps going offline for a while then it'll come back online, after which I recieve an email from arlo stating "Your Arlo Camera, is reconnected to the network. The camera was offline for 1744 seconds and no events were recorded" . I find this quite annoying.

Re: camera was offline for 1744 seconds and no events were recorded"

cshepherd1 — Wed, 18 Apr 2018 18:23:30 GMT

also the device is 3 hrs away from my location, not so easy to push a button a reboot. It has a solar charger so I know that it has plenty of battery life.

Re: camera was offline for 1744 seconds and no events were recorded"

cshepherd1 — Wed, 18 Apr 2018 18:23:41 GMT

Here we go again....this is really fustrating

Re: camera was offline for 1744 seconds and no events were recorded"

JamesC — Thu, 19 Apr 2018 21:22:53 GMT

cshepherd1,

Which Arlo Go provider are you using? (ATT, Verizon, Arlo Mobile, etc.). It's possible, there could be a provider outage at your cameras location that is causing an issue.

Are you still experiencing this behavior?

JameC