topic Re: Arlo Go powered by Arlo can't be discovered in Arlo Go

Arlo Go powered by Arlo can't be discovered

matthewrain — Sun, 26 Nov 2017 18:30:13 GMT

Have followed directions, exactly, but Arlo Go can't be discovered....have tried multiple times, from the app and from computer. Good LTE coverage (at least 3 bars). Any suggestions? Thanks....matt rain

Re: Arlo Go powered by Arlo can't be discovered

jguerdat — Sun, 26 Nov 2017 19:42:16 GMT

Have you tried a reset using the reset button until the LED flashes amber. What happens when you first insert the battery - it should blink blue? Have you tried powering the camera with the USB charger when discovering?

Re: Arlo Go powered by Arlo can't be discovered

matthewrain — Sun, 26 Nov 2017 20:15:14 GMT

Thanks for the reply!

Just tried the reset with no luck..also tried powering with USB. Blinks blue when I boot, am able to get the chime and then just blinks in discovery mode until "bad" sound and then amnber blinks. Hmmmm...

Re: Arlo Go powered by Arlo can't be discovered

jguerdat — Sun, 26 Nov 2017 20:26:40 GMT

Are you on the same carrier as the model Go uses?

Re: Arlo Go powered by Arlo can't be discovered

matthewrain — Sun, 26 Nov 2017 20:29:23 GMT

I was under the impresion that you setup a plan during the setup. From what I find online about SIMs, the AT&T and Verizon need to be activated, but the Arlo SIM is supposedly already activated. I can't find anywhere to actually setup a plan...

Re: Arlo Go powered by Arlo can't be discovered

matthewrain — Sun, 26 Nov 2017 20:30:14 GMT

I didn't really answer the question...so to answer, I am not on the Arlo carrier, whatever that is!

Re: Arlo Go powered by Arlo can't be discovered

jguerdat — Sun, 26 Nov 2017 20:32:44 GMT

That shouldn't be an issue, based on my limited experience with the Go cameras. Since you're still having problems, I'd suggest either swapping at the store or open a case with support here.

Re: Arlo Go powered by Arlo can't be discovered

matthewrain — Sun, 26 Nov 2017 20:33:51 GMT

Cool, will do. I appreciate all of your replies!

Re: Arlo Go powered by Arlo can't be discovered

JamesC — Tue, 28 Nov 2017 17:46:45 GMT

matthewrain,

Which Arlo Go camera do you have (what is the Sku, example: VML4030-100NAS)?

Is the battery fully charged? Have you tried going through the activation process with the camera plugged in?

JamesC

Re: Arlo Go powered by Arlo can't be discovered

matthewrain — Tue, 28 Nov 2017 18:09:03 GMT

It's the...

VML4030-200NAS

And I have tried, powering it with USB. Could it be that it's 3 bar (occaisonaly 2)? Does it need to be full bars to activate?

Re: Arlo Go powered by Arlo can't be discovered

JamesC — Tue, 28 Nov 2017 18:36:22 GMT

matthewrain,

It's possible the signal strength could be causing an issue. Are you able to try in a different location?

JamesC

Re: Arlo Go powered by Arlo can't be discovered

matthewrain — Wed, 29 Nov 2017 13:22:32 GMT

I'll give it a shot and see what happens, thanks...m

Re: Arlo Go powered by Arlo can't be discovered

matthewrain — Wed, 29 Nov 2017 14:58:37 GMT

No luck. Is it possible that the Arlo Go carrier has no coverage, where I am, or are they the same strength/location for AT&T, Verizon and Arlo? I am on Nantucket, FYI...

Re: Arlo Go powered by Arlo can't be discovered

bogie1 — Wed, 29 Nov 2017 21:29:27 GMT

Sounds like its not on the mobile network. Check the SIM is activated, no PIN or anything. Check the SIM is inserted correctly. Check what the APN should be for your carrier and set that manually in the app during setup. Then try claiming again.

The indicator light on the front flashing purple/blue will give you a clue to what stage it is getting to. Look in the manual for a guide to the LEDs.

Re: Arlo Go powered by Arlo can't be discovered

matthewrain — Fri, 01 Dec 2017 14:45:22 GMT

Will do...thanks..m