topic Can't delete a video from my library in Arlo Go

Can't delete a video from my library

cydsworld — Sun, 29 Oct 2017 00:26:10 GMT

I have deleted all but one video in my library and can't seem to delete it. The trash is ghosted out. Anyone have this issue? Also, videos seem to disappear once I download them. Is this what is supposed to happen?

Re: Can't delete a video from my library

jguerdat — Sun, 29 Oct 2017 13:14:33 GMT

First, I strongly suggest never deleting videos. There have been too many folks who have wanted to get something back and can't. WHile the docs say there's a space limitation for each plan, it hasn't been enforced - just let the videos roll off when they age normally. Proactively download videos that may be of use. Better to have them and not need them than to have them go away.

Secondly, I can't say why you can't delete that last video. It's possible that it's just a display issue or maybe a bug in the coding. Have you tried a browser as well as the app? If using the app, have you tried restarting your phone and reinstalling the app? How about logging out and back in?

Lastly, downloading a video doesn't delete them. Again, this may be a display issue.

Re: Can't delete a video from my library

Sporto — Mon, 13 Nov 2017 04:32:01 GMT

Make sure video isn't a Favorite (yellow 🌟) next to it