topic Re: push notifications from one camera not the other. in Arlo Go

push notifications from one camera not the other.

RebelPeacock — Sun, 03 Sep 2017 22:44:53 GMT

I have two Arlo Go's (VML4030-100NAS) that have been working fine for a month or so. Upon a battery change earlier this week I no longer recieve push otifications from ONE of the cameras. the other continues to perform normally. This conditon is the same for both myself and my wife who has been granted access to both cameras. we both have iPhone's. I have rebooted the camera and turned push notifications on and off for the camera in question. I don't beleive this is an issue with any settings on our phone's since we are getting push from one of the cameras still. Thanks for any advice.

Re: push notifications from one camera not the other.

JamesC — Tue, 05 Sep 2017 15:39:55 GMT

RebelPeacock,

Are you using a custom mode or the default "Armed" mode? Consider creating a brand new mode for motion detection for the camera that isn't behaving as expected. Be sure to enable push notifications in the rules for the new mode and test. Do you still see the same behavior?

JamesC

Re: push notifications from one camera not the other.

RebelPeacock — Tue, 05 Sep 2017 20:04:03 GMT

JamesC,

Actually, I use the schedule mode and move between Arrmed and a custom mode. Conicendentally, I happened to create another Custom mode yesterday that lowers motion sensitivity and the same camera exhibits the same behavior. Still no push notifications since a battery change. For the record, since the push notifications quit I have turned on the previously unused, email upon alert feature, which is functioning fine on the camera in question.

The only thing I have not done yet, is delete the camera from my account and reestablish it. I won't be able to do this for awhile since the location is remote and I can't get out there. I appreciate your help. Although the email feature is better than nothing, I am really hoping to get push back up and running.

Thanks.

Re: push notifications from one camera not the other.

JamesC — Thu, 07 Sep 2017 16:55:15 GMT

RebelPeacock,

That is definitely odd behavior. Let me know the results once you are able to remove and readd the camera.

JamesC

Re: push notifications from one camera not the other.

RebelPeacock — Sun, 08 Oct 2017 13:38:22 GMT

I just wanted to post an update. I was able to get push noticifcations back on my errant Arlo Go, but only after deleting the device from my account adding it again. I am happy that this worked, but it seems to be a rather extreme step to take.

Thanks for your help.

Reb

push notifications from one camera not the other.

Hotsparks — Mon, 23 Oct 2017 04:37:03 GMT

Same problem with just one camera. I have removed and readded with no luck. Even went as far as resetting the hub. Don’t know what else to try. One thing I would like to be able to reset the cameras but when I reconnect them, even after hub reset, the cameras name was still remembered.

Re: push notifications from one camera not the other.

JamesC — Fri, 27 Oct 2017 15:48:45 GMT

Hotsparks,

Try creating a new custom mode/rule with push notifications enabled, do you still see the same behavior?

JamesC