topic Re: Arlo Go offline when unplugged in Arlo Go

Arlo Go offline when unplugged

davidgraves — Wed, 23 Aug 2017 13:42:34 GMT

I just bought a brand new Arlo Go. While plugged in, my Arlo Go works perfectly. However, it goes "offline" when I unplug it from the power adapter. This camera is supposed to be used off the power grid, and thats how I intend to use it. What am I doing wrong, or what's wrong with the camera?

PS - Battery is fully charged and is brand new.

Re: Arlo Go offline when unplugged

TomMac — Wed, 23 Aug 2017 13:59:46 GMT

Pull the battery pack and then replace...

go into settings and check if camera LED status is turned on ( lights blue when battery is fully charged)

(can take about 3 hrs to fully charge )

if it drops when the plug is pulled, it appears to be a power issue...tho the battery should be charged on delivery some have been lower then normal at time and need charging

Re: Arlo Go offline when unplugged

davidgraves — Wed, 23 Aug 2017 14:03:45 GMT

Have already pulled the battery pack several times. LED will not even blink when unplugged. Battery is fully charged (charged all last night).

Re: Arlo Go offline when unplugged

TomMac — Wed, 23 Aug 2017 14:25:52 GMT

did the LED show blue ( if toggled on in settings )...may be a bad battery

Re: Arlo Go offline when unplugged

davidgraves — Wed, 23 Aug 2017 14:28:24 GMT

The LED never blinks when unplugged. The camera will not give me the option to turn it on/off unless it is plugged in. However, when plugged in, it works perfectly. Is there some kind of setting that you have to tell it to work off the battery?

Re: Arlo Go offline when unplugged

TomMac — Wed, 23 Aug 2017 15:40:19 GMT

It sounds like you have a BAD battery....

If the battery is fully charged AND the settings for Camera LED is on the led on front will should blue ( full charge )

There's is nothing else to turn on , if the battery is good it will work when the plug is pulled

Contact Netgear Support ( bottom of page ) or exchange if able

Re: Arlo Go offline when unplugged

davidgraves — Wed, 23 Aug 2017 18:12:56 GMT

I figured it out. The battery terminal connectors on the inside of the unit were not making full connection with the battery. I simply bent them just enough for them to make full connection. The unit is up and running fine now. Thanks for the input!