topic Re: Battery Drain Arlo Go in Arlo Go

Battery Drain Arlo Go

brettrein — Wed, 19 Jul 2017 21:09:49 GMT

I have had my Arlo go installed for less than 6 days and the battery is already down to 50%. It has not triggered any motion alerts nor do I have it set to record for sound alerts. I expected more battery life than this. What is wrong? Yes, the battery was at 100% when I installed my Arlo Go.

Re: Battery Drain Arlo Go

jguerdat — Wed, 19 Jul 2017 21:53:51 GMT

What is the signal strength from the carrier? Is the camera drawing power from anything except the battery?

Re: Battery Drain Arlo Go

brettrein — Wed, 19 Jul 2017 23:33:17 GMT

Just have the Arlo Go setup as is out of the box, battery charged of course. I have 3 bars of signal strength.

Re: Battery Drain Arlo Go

jguerdat — Thu, 20 Jul 2017 12:28:00 GMT

The usual suggestions of resetting the camera may apply here but don't really have enough data to know how effective it would prove. You may want to open a case with support first.

Re: Battery Drain Arlo Go

JamesC — Thu, 20 Jul 2017 15:23:12 GMT

brettrein,

I'd like to offer assistance with the issue you are describing. I will reach out to you in a private message to gather more information.

JamesC

Re: Battery Drain Arlo Go

Streak2 — Fri, 21 Jul 2017 05:06:44 GMT

I had the same issue until I changed the Network Mode to LTE only.

Battery now last months.

Re: Battery Drain Arlo Go

lwthomas1 — Thu, 03 Aug 2017 16:15:23 GMT

I also had this issue until I changed my Network mode from Auto to LTE mode. I have not run it a full cycle yet, but it looks like it will get out to a month or so. Still not the best but better than a week. I am planning on getting a Solar Panel for mine once they update the firmware to work with the AT&T carrier so it isn't as big of an issue for me. I think there must be a bug in their code as there is no reason for locking into LTE mode to make that dramatic of difference. In fact, 4G is less congested in my area than LTE.

Re: Battery Drain Arlo Go

Hula_Rock — Wed, 09 Aug 2017 09:53:06 GMT

Not all ATT cell sites have BOTH LTE and HSPA antennas. Cell coverage is organic, it grows and shrinks dependant on users attaching and detaching from cell site sectors. Battery drian could be attributed to the Arlo Go set as AUTO and located in finge cell site coverage, basically it is fighting to get the best carrier signal swapping between LTE and the HSPA network.

Re: Battery Drain Arlo Go

brettrein — Wed, 09 Aug 2017 10:47:51 GMT

Thanks for all the help. Working with Netgear support, it appears that I got a bad battery. With the new battery after almost 2 weeks, I am still at 90%.

Re: Battery Drain Arlo Go

lwthomas1 — Wed, 09 Aug 2017 11:30:56 GMT

I believe there is an issue either with their HSPA antenna or the implementation of it. The HSP where I live is much less congested and as reliable as LTE and yet if I manually force mine to HSPA it will not even connect to it most of the time. Yet standing beside it I can connect fine to HSPA with my iPhone. Mine stablizes when I have it set to LTE only.