topic Re: Camera flashes cause motion detection in Features

Camera flashes cause motion detection

JammoWindy — Mon, 03 Oct 2016 03:37:04 GMT

I receive lots and lots of events/motion triggers because the Arlo Camera for some reason captures a flash of light. I reduced the sensitivity to 30% and it still sends alerts and all I see is a flashing light. This is very fristrating and very annoying. Does anyone have a solution to this? Please help!!!!!! Any suggestion/advice will be greatly appreciated.

Re: Camera flashes cause motion detection

jguerdat — Tue, 12 Jul 2016 13:26:17 GMT

Wireless or Q? I see flashes at the very beginning of my videos but that's not the cause of detection. Maybe a link to a video would help.

Re: Camera flashes cause motion detection

JammoWindy — Tue, 12 Jul 2016 14:04:04 GMT

Its the Wireless,

Model #: VMS3330-100NAS

FW Version: 1.7.5_6178

HW Version: VMB3010r2

Here are a couple of links:

https://arlo.netgear.com/hmsweb/users/library/share/link/D54FA4B26FF7CAD9

https://arlo.netgear.com/hmsweb/users/library/share/link/A82F9BB5B170C5A6

I hope this helps. Thanks.

Re: Camera flashes cause motion detection

c0mm0 — Tue, 12 Jul 2016 17:23:19 GMT

I get this too all the time

Re: Camera flashes cause motion detection

jguerdat — Wed, 13 Jul 2016 13:43:47 GMT

I get it on both my wireless and Q cameras. For whatever reason, that's the way it is. Nothing to be done by us - perhaps a firmware update will fix it at some point. In any event, that's not what's causing the motion detection - it's a sensor/display issue.