topic Can't get alerts or get it to record in Features

Can't get alerts or get it to record

Richard85 — Mon, 03 Oct 2016 03:29:24 GMT

I just bought these cameras today. After I got it all set up it would send me alerts of motion on the cameras. Then I added my wife so she would have access to the videos also. Since I've added her I'm not longer receiving the alerts and the cameras aren't recording. We can watch the live feed and that is it.

If it matters we both have iPhones we're using for the app

Re: Can't get alerts or get it to record

Richard85 — Sat, 21 May 2016 01:57:35 GMT

Re: Can't get alerts or get it to record

katebillb — Sat, 21 May 2016 20:38:41 GMT

Same thing just started happening to us, but until the last couple of days, the system worked perfectly -- Guessing ARLO has done an update that isn't going so well.

Can someone help us out with this?

Re: Can't get alerts or get it to record

JamesC — Mon, 23 May 2016 21:48:31 GMT

Richard85, katebillb

Make sure your cameras are set to record upon detecting motion. Check your modes to make sure the correct mode is selected. On the cameras screen the running man will indicate black if motion detection is enabled (gray if disabled).

JamesC

Re: Can't get alerts or get it to record

WG51 — Tue, 24 May 2016 02:46:19 GMT

My Arlo camera isn't recording/detecting motion. I read the forum on Arlo camera not detecting motion and created new rules, that didn't work. It was working in the begining. I've only had it two weeks. So I went to the store and purchased another camera from Best Buy. I set it up exactly the same way I did the 1st camera by the book and I'm having no problems out of it. On the one camera no matter what I do, take out batteries, remove reinstall camera and base station, create offsetting rules with the new camera no matter the adjustment the two week old camera doesn't detect motion. When I do the motion test on the new camera it works perfectly. Do the motion test on the two week old camera no flashing light no notifications. Nothing. I tried this before and after I purchased a 2nd camera. I even copied the exact same rules from the new working camera to the two week old camera. The app has a armed rule and a disarmed rule yet only one camera is working in armed mode dispite have identical rules. I'm at a loss. Not sure what more I could do.

Re: Can't get alerts or get it to record

JamesC — Tue, 24 May 2016 16:22:02 GMT

WG51,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Can't get alerts or get it to record

WG51 — Tue, 24 May 2016 16:30:51 GMT

Thanks. I have contacted Netgear support. The camera will need to be replaced, possible hardware issue. I had no trouble reaching someone and the wait time was reasonable. It's unfortunate the camera malfunctioned but things happen. Despite the circumstances I still think the Arlo system is better than other types of wireless security/monitoring systems. Thanks for getting back with me.