topic Re: not recording after motion detected in Features

not recording after motion detected

leonejames1 — Mon, 03 Oct 2016 02:57:53 GMT

I am being alerted to motion detection, and when I go to my cameras, the 'last still' imagae shows someone on my dorrstep... but then there is no recording and i don;t get the second alert to the recording. It's detecting the motion but not recording..

plenty of space and battery is full

it is sporadic..

what is the deal?>??

Re: not recording after motion detected

Ebuon — Mon, 28 Dec 2015 19:19:56 GMT

I think they are in the middle of an update. I got a bunch of motion notification and none of my videos where in my library. They all started showing up now though and when you go on their website it looks like Arlo has done a complete redesigning.

Re: not recording after motion detected

negated — Mon, 28 Dec 2015 19:54:35 GMT

Yup. I am getting something similar:

1. I never got alerted (!!!) when I passed in front of my camera this morning.

2. The thumbnail on the camera is updated with my movement but there is no video recorded.

Something is busted.

Re: not recording after motion detected

ChristineT — Tue, 29 Dec 2015 07:55:44 GMT

Hello @leonejames1, @Ebuon and @negated,

Thank you for reporting your experience. Our Engineering team also observed this issue during our update process but should now be resolved. Can you confirm this issue is no longer occurring and motion detection clips are being captured as expected?

I look forward to your updates.

Best Wishes!

Christine

Re: not recording after motion detected

Bugma — Tue, 29 Dec 2015 12:13:25 GMT

Ever since the update cameras are NOT recording. Same with my friend. Help!

Re: not recording after motion detected

JamesC — Tue, 29 Dec 2015 17:02:47 GMT

Bugma,

On the cameras screen what color is the running man for each camera? Grey indicates motion detection is not active while black indicates motion detection is active. If your running man is grey check your active mode to make sure it includes a rule telling that camera to record upon detecting motion. Please let us know if you continue to experience issues.

JamesC

Re: not recording after motion detected

Mautzi — Tue, 29 Dec 2015 19:08:08 GMT

I have the same issue, as soon as I hit live the running man turns grey. Camera is not recording or alerting though I have it set to all motion record

Re: not recording after motion detected

Mautzi — Tue, 29 Dec 2015 19:30:45 GMT

Not getting any notifications or recordings since I updated app last night. Checked settings and one thing I noticed is that when I go to add a new rule only option on motion is do nothing. Is there an update coming? Are these known issues happening to everyone or is it only selective?

Re: not recording after motion detected

pikman80 — Tue, 29 Dec 2015 19:46:15 GMT

Me neither. I'm not getting any recording since update, but says motion has been detected.

Re: not recording after motion detected

JayDubya — Tue, 29 Dec 2015 20:21:30 GMT

I'm having the same issue. I confirmed that the rules are set up for both of my cameras to record for 30 sec upon motion detection. I am not receiving notifications nor recordings in the library. The running man shos motion detection is active.

Re: not recording after motion detected

JeanJellybean — Tue, 29 Dec 2015 22:44:16 GMT

I've had the same issue off and on. I am getting occasional videos, but it is not consistent since the udpate. The videos that are captured have a significant delay (i.e. they show no approach, but show someone leaving just before they disappear from camera range). Additionally I have only gotten one push notification on my Apple watch since the update.

Re: not recording after motion detected

Rich-Fl — Wed, 30 Dec 2015 00:51:32 GMT

I do really like this new update. I was thinking of canceling these cameras and taking them back. I wasn't getting the video always. When I did the most was 10-12 seconds. NOw, the video is always there and you can out a camera on LIVE mode which I really think is great. That was the one feature I disliked the most, no live feeds - not now, all fixed. Great software release!

Re: not recording after motion detected

Kauntee2long — Wed, 30 Dec 2015 01:16:56 GMT

second day... annoying as heck

the motion man... black but as soon as you LIVE... it goes gray/grey

not recording.. no.. wait .. once in a while... kinda like rolling black out ?

checked all the recommendations.... mode... blah blah...

counting down ... 12 days before this thing goes back to Best BUY

Update: All seems to be working now.

JayDubya — Wed, 30 Dec 2015 03:22:13 GMT

Update: All seems to be working now.

Re: not recording after motion detected

MasonLo — Wed, 30 Dec 2015 04:00:36 GMT

Exactly the same for me as for Pikman and JayDubya.

Re: not recording after motion detected

JamesC — Wed, 30 Dec 2015 16:14:51 GMT

Kauntee2long,

When live streaming the motion detection/recording is disabled. If you wish to record a live stream you must manually do so by clicking the record button. Once the stream is ended, the camera will go back to whatever mode you have set. This is intended behavior.

JamesC

Re: not recording after motion detected

nickomash — Tue, 12 Jan 2016 17:52:10 GMT

This problem is still an issue for a great many users. I am recieving notifications without any recordings in my library. All settings are correct according to instructions included with my system as well as community posts. My rules are set correctly for motion detection and are armed and I have altered the location of the devices to have a better and clearer angle to one another. I only have 2 cameras and neither are reporting correctly. With each new update something else goes wrong or I lose more fucntionality.

Is there a way to combine all of these posts so that they get noticed? I have replied to more than one of these same posts regarding the same issue. Anytime I have received a "solution" it has come from the community itself teaching eachother and not from an update, engineer, or customer service agent. Am I undertanding correctly that the community of consumers who purchased this product are infact the customer support model of Arlo?

This particular issue cannot be resolved through customers speaking to one another. We need more informative instructions if we as the customer are doing something wrong or an update to provide a fix to a enormous problem.

Re: not recording after motion detected

JamesC — Tue, 12 Jan 2016 22:24:48 GMT

nickomash,

Have you tried viewing your library from different devices (PC, different mobile device). Can you produce a manual recording by clicking live stream and clicking the record button?

JamesC

Re: not recording after motion detected

nickomash — Tue, 12 Jan 2016 22:33:27 GMT

Question #1; Yes.

Wife's iPhone 6, my Galaxy S5, Wife's Laptop, my gaming rig, accessing via the web via our work PC's... all are the same.

Question #2; Yes.

I can record a live stream. I can delete, share, etc.

I have gone through a complete unplug, reset, reconnect, retry three times with this system. I still get notifications and with no recorded video. I can even jump infront of the camera and cause a notification and then return to the library and not see anything being recorded. This is quite easy to reproduce as I only have to try 4-5 times. Currently I get about 1/5 of my notificatiions actually recording. It doesnt help deleting all previous recordings either. At first I thought we were out of cloud space, but tested that too and no change.

Re: not recording after motion detected

Corydon — Tue, 12 Jan 2016 22:49:07 GMT

Same as all above. My rules are all properly in place. I get no more recordings or email notifications.