topic Re: Set up camera and got a motion detection every 30 seconds in Features

Set up camera and got a motion detection every 30 seconds

Snoweman — Mon, 03 Oct 2016 03:35:54 GMT

https://arlo.netgear.com/hmsweb/users/library/share/link/18D7D0486B2B4FA2

It seems as thought the brightness of the concrete is causing problems with the camera iris and setting off the motion detection. I was getting motion detection with sensitivity set to 1% and brightness both high and low. Thoughts?

Re: Set up camera and got a motion detection every 30 seconds

TomMac — Tue, 05 Jul 2016 12:39:34 GMT

Many times users try to cover to large an area and get a lot of false triggers...

While it may be IR reflecting off the concrete as the sun/shadows change, the concrete it self shouldn't trigger a record event.

Try and cover a smaller area , max range for the PIR with people is about 20ft, angle the camera down to eliminate sun problems.

I f you have more than one camera, try swapping them and see if the problem follows that camera, there is always a chance of a camera defect.

Re: Set up camera and got a motion detection every 30 seconds

Snoweman — Tue, 05 Jul 2016 22:32:43 GMT

I swapped out the camera, and put it about one foot away from a wall with no motion around it. I got notifications the wall was moving every 30 seconds. The replacement camera I put out on the driveway is doing fine. Now, how do I get a replacement for the defective camera?

Re: Set up camera and got a motion detection every 30 seconds

Snoweman — Tue, 05 Jul 2016 22:46:14 GMT

I rebooted the camera with the motion problem. It still thinks inannimate objects are moving. Need to find out how to get a replacement.

Re: Set up camera and got a motion detection every 30 seconds

TomMac — Wed, 06 Jul 2016 02:10:50 GMT

to contact Netgear;

http://www.arlo.com/en-us/support/contact.aspx?cid=wmt_arlo_referral

Re: Set up camera and got a motion detection every 30 seconds

JamesC — Wed, 06 Jul 2016 16:29:03 GMT

Snoweman,

You might also consider removing the camera from your system and then going through the sync process again to see if you still get the same behavior.

Log in to your Arlo account and navigate to Settings > My Devices > select the affected camera > Remove device. After the device has been removed, go through the sync process to reconnect the camera to the base station.

If you are still getting the same behavior, please contact the Arlo Support Team for further investigation.

JamesC

Re: Set up camera and got a motion detection every 30 seconds

Snoweman — Tue, 12 Jul 2016 12:51:20 GMT

I contacted Netgear, and they had me go through all the steps I went through before. They then determined the camera to be defective and gave me an RMA number. I have to pay the shipping back to Netgear, which I think is complete horse-poop.

Shouldn't they pay all the shipping to replace a recently purchased defective product? I am still debating on taking the enitre system back to the store where I bought it and let them deal with Netgear.