topic Re: Email Notifications Stopped Working in Features

Email Notifications Stopped Working

dpnaugle — Mon, 03 Oct 2016 03:51:15 GMT

So sometime in the past week my emial notifications stopped working. When Motion is detected, I still get the push notifications but nothing in my email.

I have added arlo to safe list but still nothing.

Can not seem to figure out what has chenaged.

Hotmail

iphone

Re: Email Notifications Stopped Working

JamesC — Tue, 20 Sep 2016 22:03:44 GMT

dpnaugle,

It sounds like your email provider could be filtering or blocking Arlo alert emails. You could try adding a secondary email to see if notifications arrive at a different address to further isolate the issue.

JamesC

Re: Email Notifications Stopped Working

dpnaugle — Wed, 21 Sep 2016 13:56:51 GMT

How do you add a secondary email address. The only way I could figure how to do that was to give access to myself on a different email. Is there a better way?

This is a spontaneous issue anoying... Alerts@arlo is on my safe sender list too.

Re: Email Notifications Stopped Working

TomMac — Wed, 21 Sep 2016 14:55:56 GMT

dpnaugle wrote:

How do you add a secondary email address. The only way I could figure how to do that was to give access to myself on a different email. Is there a better way?

To add another email... go to MODE

Pick the MODE you want and then click on the EDIT pencil for that mode

Once that, pick the first camera ( you must add the email for each camera you have ) click EDIT

At bottom of page near email notifacation there's a " + " sign in a cirlce, click on that and add another email, then save.

Re: Email Notifications Stopped Working

peterK — Fri, 23 Sep 2016 02:28:16 GMT

I am having the same issue. Just started on or about 9/17 or 9/18. All e-mail notifications to my XXXX@outlook.com (which is my registered e-mail) stopped. The secondary e-mail account, XXXX@yahoo.com was still working. I had to remove all accounts and enter a new primary e-mail for the accounts (a g-mail account in this case). That worked, but now the secordary e-mail is not working. This is really annoying. Please fix the bug!

Re: Email Notifications Stopped Working

JamesC — Fri, 23 Sep 2016 15:45:42 GMT

peterK,

It sounds like the affected email is filtering or blocking emails from Arlo. Be sure the emails are not arriving in a spam/quarantine folder. You might also consider contacting your email provider to inquire if the emails are being blocked.

JamesC