topic Re: Motion Detection Error in Features

Motion Detection Error

bpatel23 — Mon, 03 Oct 2016 03:47:04 GMT

I keep getting this motion detection error, not sure what is causing that and what it even means.

Re: Motion Detection Error

jguerdat — Tue, 30 Aug 2016 14:56:36 GMT

Need details. What error, when, can you live view and manually record, etc.? Details.

Re: Motion Detection Error

bpatel23 — Tue, 30 Aug 2016 16:40:34 GMT

Every time is senses motion, it will detect, record, and messages me via email: "Arlo has just detected motion error"

Re: Motion Detection Error

jguerdat — Wed, 31 Aug 2016 14:45:10 GMT

That's new. Is there a video in the library?

Re: Motion Detection Error

JamesC — Wed, 31 Aug 2016 15:34:55 GMT

bpatel23,

Are you able to live stream the camera and produce manual recordings? Also, if you could, please provide a screenshot of the error message.

JamesC

Re: Motion Detection Error

bpatel23 — Thu, 01 Sep 2016 01:59:10 GMT

seems like the message error comes only via the text/email and not the app itself.

Re: Motion Detection Error

JamesC — Thu, 01 Sep 2016 15:50:24 GMT

bpatel23,

It almost sounds like this is the expected motion detection email alert. Within your rules there are two options to alert the user when motion is detected. Push notifications and email alerts, you can enable/disable these within the rules for each of your cameras.

If this is what you are describing, this isn't an error message. It is a motion detection alert indicating your cameras are sensing motion and producing recordings. If you do not want these alerts, they can be disabled. For more information on how to disable the alerts, see here: How do I turn on/off email notifications?

JamesC

Re: Motion Detection Error

bpatel23 — Thu, 01 Sep 2016 16:10:03 GMT

Thank you for your responses. These email/text alerts are happening only when motion is detected which is fine. I am just confused of why it says "motion detection error". Strange why it would send me that message vs. the message I receive via push notification says "motion detected."

Re: Motion Detection Error

JamesC — Fri, 02 Sep 2016 20:07:46 GMT

bpatel23,

Do you still receive the email after disabling email alerts? A screenshot to show the exact verbiage of the email would help determine if this is expected behavior or not.

JamesC

Re: Motion Detection Error

bpatel23 — Tue, 06 Sep 2016 18:55:50 GMT

Error is just a function of the way the text message comes across through sprint text to email function. The push notification does not show the error. I think everything is working fine. Thanks.