topic Re: Notifications not being sent in Features

Notifications not being sent

ertert — Tue, 27 Sep 2016 17:03:10 GMT

Everything is functioning properly. No changes have been made to rules.

Movement is being recorded and going in library but I am not receiving

notifications on phone.

Have no way of knowing if something was recorded unless I go look in library.

Re: Notifications not being sent

TomMac — Fri, 29 Jul 2016 16:43:58 GMT

Are you signing out of app? If you do then you'll get emails but no pushes.

Re: Notifications not being sent

ertert — Fri, 29 Jul 2016 22:54:31 GMT

I changed nothing. It is now working. I am "guessing" it may have been a Netgear server issue?

Was not working for 12 hours or so.

Re: Notifications not being sent

JustLearning — Tue, 02 Aug 2016 10:19:52 GMT

I do not sign out of the app but it seems to sign me out each time now. Touch ID doesn't always work and the password bar is blank as if I had signed in on another device (I have not). Can anyone help?

Re: Notifications not being sent

jguerdat — Tue, 02 Aug 2016 12:13:09 GMT

There's a sign-in each time you open the app but it's just a check to see if another device is currently active. If so, a log out on that device and a new log in on the second device is performed (you know all this already, just reiterating). So, as long as you're not actively logging out, all should be fine. I do note that when I'm putzing around with rapid switching of devices, I sometimes actually have to log back in. I do use the Remember Me box to speed things up.

Can't help you at all with Touch ID.

Re: Notifications not being sent

JamesC — Tue, 02 Aug 2016 18:18:36 GMT

JustLearning,

To set up Touch ID for your Arlo mobile app it must first be enabled on your device.

For instructions on how to get started using Touch ID, see here: How do I use iPhone fingerprint authentication to automatically log in to my Arlo app?

JamesC

Re: Notifications not being sent

ertert — Sat, 13 Aug 2016 02:27:48 GMT

All of a sudden today doing it again. Everything working,getting emails but no phone notifications.

Was working OK I changed nothing.

Re: Notifications not being sent

JamesC — Mon, 15 Aug 2016 21:30:18 GMT

ertert,

Is the Arlo mobile app logged in and running on your mobile device?

I have not been able to replicate any issues on the iOS/Android mobile apps. Are you still experiencing this issue?

JamesC