topic Re: Trouble with night vision in Features

Trouble with night vision

CandiceWilliam — Mon, 03 Oct 2016 02:07:32 GMT

So we've had our 4 camera Arlo system for about 2-3 months now, so far for the most part it has worked great. But for about the past 2 weeks we've been having trouble with the cameras picking up motion and recording at night. They used to pick up every car or person that went by at night but now sometimes they wont even pick us up when we go out to walk the dogs. The cameras have not been moved from where we've always had them. We have cleaned them, replaced the batteries in them and even re-booted the base station in hopes that it would help but no luck. They all record great during the day and live streaming works fine day or night. They are just not picking up motion and recording at night anymore. Any suggestions?

Re: Trouble with night vision

TomMac — Tue, 26 May 2015 14:45:28 GMT

snip. Any suggestions?

It could be the trouble many are saying with the latest s/w update for the cam/base... Not saying it is but you say nothing else has change.

I would write down you current settings for the sensitivity ( so you can go back ) and re-adjust same to get it back to your normal usage.

Re: Trouble with night vision

apostlefw — Fri, 04 Dec 2015 14:31:17 GMT

There is a dog that keeps on using the bathroom on my yard. I had positioned one of my cameras to video taped the neoghbor's dog but the camera is not recording in the night. 4 straight days the dog pooped and there is no recordings at all. These camera are worthless

Re: Trouble with night vision

TomMac — Fri, 04 Dec 2015 14:38:17 GMT

apostlefw wrote:
There is a dog that keeps on using the bathroom on my yard. I had positioned one of my cameras to video taped the neoghbor's dog but the camera is not recording in the night. 4 straight days the dog pooped and there is no recordings at all. These camera are worthless

Not necess usless,... the sensitivity setting and field of view for the PIR must be set for the aprox subject you want to catch in order for it to work at its best.

Sometimes it takes a trial and error in setup

Re: Trouble with night vision

apostlefw — Fri, 04 Dec 2015 14:41:19 GMT

this is the fifth straight day when I had to pick up the dog poop on my yard and one of the dogs knocked over my sensor light as well. The Arlo cameras are not doing their jobs. I had one representative on level 2 adjusted my cameras for me. Nothing at night

Re: Trouble with night vision

PJMLAW — Fri, 04 Dec 2015 21:49:39 GMT

You obviously have a setting incorrect. Go to "Settings" and uncheck "Pee" and then check the "Poop" box. That should take care of it...lol

Re: Trouble with night vision

apostlefw — Sat, 05 Dec 2015 01:09:34 GMT

Pure ignorance. Have a nice day

Re: Trouble with night vision

TomMac — Sat, 05 Dec 2015 04:17:19 GMT

Having a tech adjust your camera over the phone is just like putting it near the factory settings.

My cams run from 60% to 92% depending on location...As I said it's a trial and error for the best motion capture.

Re: Trouble with night vision

apostlefw — Sat, 05 Dec 2015 05:32:47 GMT

Arlo needs to take accountability for their actions. You should not need a tech or a college course to figure out why these cameras are not working properly.The bottom line is the cameras are not working.

Re: Trouble with night vision

jguerdat — Sat, 05 Dec 2015 13:23:44 GMT

If the cameras aren't working, get them replaced with a trouble ticket. If it's positioning or settings, you have to do this by yourself. And there's always the possibility that your specific needs/capabilites are outside of the design parameters of this system.

Re: Trouble with night vision

SeizetheDay — Sun, 17 Jul 2016 14:51:37 GMT

Same trouble here. I have done everything as instructed, re-set, all settings are correct and I have wasted entirely too many days trying to get this camera to work properly. They are just garbage. I am so much more
Happy with my Piper system,
Unfortunately Piper doesn't make an outdoor camera. Hopefully they will soon!

Re: Trouble with night vision

JamesC — Wed, 20 Jul 2016 16:41:24 GMT

SeizetheDay,

Consider increasing your camera sensitivity within your rules. For instructions on how this is done, see here: How do I change the motion sensitivity on my Arlo cameras?

JamesC

Re: Trouble with night vision

qcpol — Wed, 20 Jul 2016 18:33:34 GMT

I have the same exact problem with night recording not working. During the day it works perfectly but the camera doesn't seem to be detecting at night even though I am standing at the same position at night as I was during the day. I don't think this has anything to do with settings since everything works fine during the day

Re: Trouble with night vision

JamesC — Fri, 22 Jul 2016 21:31:04 GMT

qcpol,

Do you have a schedule set? Check to make sure the appropriate mode is active during the night hours when you are having trouble.

If the correct mode is set, are you seeing this behavior on more than one camera? If it is just a single camera behaving this way, consider swapping locations with an unaffected camera to further isolate the issue.

JamesC

Re: Trouble with night vision

Baileyw1221 — Mon, 28 Nov 2016 18:49:15 GMT

Why will my night vision not switch automatically during the day, it is super bright in my house but for some reason the camera will not switch from night vision mode to regular.... help

Re: Trouble with night vision

jguerdat — Tue, 29 Nov 2016 15:34:08 GMT

While it could be a hardware problem, more than likely it's just where the camera is pointed. Post a screenshot. Also, try moving the camera temporarily to outdoors or another location with good lighting to see if it remains in B&W.

Re: Trouble with night vision

Baileyw1221 — Tue, 29 Nov 2016 15:43:12 GMT

when i saw it not turning off, I turned the night vision off in thd settings..

Re: Trouble with night vision

Baileyw1221 — Tue, 29 Nov 2016 15:43:54 GMT

Re: Trouble with night vision

Jtray — Sun, 11 Dec 2016 13:39:36 GMT

I have the same experience with one camera that is mounted 15 or so feet off the ground. My other camera is lower at 10 feet or so and works fine. I am going to have to find a lower mounting place😐