topic Arlo Q motion Sensitivity in Features

Arlo Q motion Sensitivity

davepgh — Mon, 03 Oct 2016 03:44:32 GMT

does anyone see any issue with this Camera Placement. I have it set to 3% and it continually triggers.

i've actually removed all cameras and switched them....as well with still no luck.

thanks

Re: Arlo Q motion Sensitivity

Molurus93 — Thu, 18 Aug 2016 14:36:58 GMT

Are you sure you set up the sensitivity in the modus you currently using? i first changed the sensitivity in the settings menu but that was just for testing i found out later.

Re: Arlo Q motion Sensitivity

davepgh — Fri, 19 Aug 2016 00:15:42 GMT

Yea. I've dropped that all the way to 3% and it still triggers randomly? is the pointing of the device a concern?

Re: Arlo Q motion Sensitivity

TomMac — Fri, 19 Aug 2016 02:12:38 GMT

Something isn't right.... Since you already swapped the cam,

Reset the camera by opening and closing the battery door , use the default sense level of 80% and retest....

try not to cover to much area in the field of view and for people, the max range with people for the pir is about 20 ft

a screen shot from the cam would help see if anything is weird

Re: Arlo Q motion Sensitivity

davepgh — Fri, 19 Aug 2016 11:23:52 GMT

Down to 1% and it triggered every hour on the hour all night last night.

Re: Arlo Q motion Sensitivity

TomMac — Fri, 19 Aug 2016 13:37:26 GMT

davepgh wrote:
Down to 1% and it triggered every hour on the hour all night last night.

If is is on the hour... I haven't seen that since a long time ago ( it may have even been with the Vuezones )

Contact support ( top of page ) and put in a trouble ticket

Re: Arlo Q motion Sensitivity

JamesC — Fri, 19 Aug 2016 18:06:16 GMT

davepgh,

I agree with TomMac's suggestion above, if you have relocated, removed and resynced the camera and are still experiencing this issue, consider contacting the Arlo Support Team to further investigate the issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Arlo Q motion Sensitivity

davepgh — Fri, 19 Aug 2016 18:10:07 GMT

Thanks for all the help guys, I just tested the camera w/ support and it seems to be even triggering when pointed at a blank wall at 20% .. so we are doing further analysis w/ the arlo team to figure out the issue. Will write back in once we've got the issue licked.

thanks!

Re: Arlo Q motion Sensitivity

davepgh — Fri, 26 Aug 2016 15:36:59 GMT

Still waiting for support....no response?

Re: Arlo Q motion Sensitivity

JamesC — Mon, 29 Aug 2016 18:03:24 GMT

davepgh,

Please private message me your case number and I will look into your case and request an update.

JamesC

Re: Arlo Q motion Sensitivity

davepgh — Fri, 02 Sep 2016 17:55:16 GMT

Still awaiting any sort of support, have ticket opened and no replies?

Re: Arlo Q motion Sensitivity

jguerdat — Sat, 03 Sep 2016 13:43:49 GMT

Did you PM JamesC your case number for him to look into?

Re: Arlo Q motion Sensitivity

davepgh — Sat, 03 Sep 2016 14:06:30 GMT

I Did! never heard back from him.

Re: Arlo Q motion Sensitivity

jguerdat — Sun, 04 Sep 2016 13:45:33 GMT

Long weekend now - it may be Tuesday for a response. In the meantime you can contact support directly again for a status update.

Re: Arlo Q motion Sensitivity

JamesC — Tue, 06 Sep 2016 15:38:01 GMT

davepgh,

I apologize for the delayed followup, I have reached out to you in a private message with additional information regarding your case.

JamesC