topic Re: Motion detection activating but no video in Features

Motion detection activating but no video

Lonnie — Sun, 24 May 2015 12:36:52 GMT

I was receiving alerts this morning that motion was being detected by one of my cameras. I logged on to see my mom walking around in the yard. It had recorded 5 videos. I watched them and was continuing to receive alerts. The video count never went up. I logged out and back in and nothing. I realized my mom had come inside because the motion alerts had stopped. Still no new videos. I took my phone with me outside to test it myself. I WAS NOT viewing it live as I know this will prevent the camera from recording on its own (stupid IMO). I walked in front of the camera and the "motion man" turned red and I recieved an alert. I walked back across the camera and again the "motion man" turned red and I recieved another alert. I then went to view the video and still, nothing. Why is it detecting motion but not recording anything but it did just minutes before?

Re: Motion detection activating but no video

TomMac — Sun, 24 May 2015 14:26:09 GMT

Are you saying you get an alert but no recording?

I can say that with Anroid I've seen multiple alerts pushed to the phone but less video... In my cases it has been that the first video had not timed out yet ( set record time ) but the cam had detected more movement.

So the cam sends out a second alert but the camera is still recording from the first alert

The emails tho are the same amounts as vids only the PUSH alerts seem more.

Re: Motion detection activating but no video

Lonnie — Sun, 24 May 2015 19:40:05 GMT

Not applicable to my case. The video record time for this camera is set to 10 seconds. It had been a good 5 mins since my mom had been in front of the camera before I went out to find out why I was missing video. Yes I triggered the motion sensor and it showed on the app (and yes it is an Android phone). Neither of my passings in front of the camera recorded dispite the new alerts.

The camera was just in a test location outside the back door. I have moved it to its permenent spot over the garage and it seems to catch some of the movement but not all. I have the sensitivity turned up to 100%.

Re: Motion detection activating but no video

TomMac — Mon, 25 May 2015 01:16:32 GMT

check on your version of the s/w for camera and base... some others are experiencing delay problems with the new update.

Also, Netgear is aware of this issue and is working on a fix.

Re: Motion detection activating but no video

Matty83 — Thu, 17 Sep 2015 01:41:34 GMT

I have been getting the same issue. My phone will alert that motion has been detected but no video or email aswell, yet the arlo app is telling me there is.

I could get 3 detection during the night and have no video.

I really hope netgear brings out an update soon, cause im having nothing but issues with the whole thing.

As of this morning twice i had one of the cameras playing up. Half the screen becoming pixelated, weird. I only had Arlo for a week, ill give it 3 and if doesnt get any better, ill be returning it.

Re: Motion detection activating but no video

JPC — Thu, 17 Sep 2015 15:12:08 GMT

Hit and Miss issue.. Fix has been long overdue.. It could be Server having a hiccup..or Netgear needs a serious update on the firmware coz if u look around the thread theres all kinds of issues that needs fix... Dont worry guys you're not alone.. This issue been discussed here several times and it gets fixed and comes back again...

Re: Motion detection activating but no video

Warnzie — Mon, 21 Sep 2015 00:14:16 GMT

Yep, a major update is really need on this system. Surely Arlo could max a setting where on the camera page you show where you want it to pick to motion up with out having to zoom it in. I am having the exact same issues with my cameras. My system is pretty much useless atm. Thinking have I wasted a good amount of $$$ of crap that wont work properly. Hopefully Netgear iron out this issues pretty quick smart.

Re: Motion detection activating but no video

mollydooka — Mon, 21 Sep 2015 11:09:06 GMT

Have the same issue. Bought Arlo on the weekend, recorded when first set up & synced, but have tried twice to get it to work again, only to get:
Camera glows orange when motion detected, app alert immediately goes to Android phone.
No email, no recording received or viewed.
What's going on? Pretty disappointing for a system that's retailing at over $500 in some Australian stores .Maybe that's why they're currently offering a rebate??

Arlo staff, can you please provide a fix, otherwise I'm taking mine back....

Re: Motion detection activating but no video

Matty83 — Mon, 21 Sep 2015 13:32:31 GMT

If its glowing orange sounds like you have detection test on, other than that if its at night its the nightvision being active.

Either way it seems that sometimes the camera will pick up somthing but it wont record. i also nitice when doing the detection test, the orange light that lights up when it picks up movement seems to be more sensitive than than witout detection test.

eg. I could have motion detect on and record when it picks up movement while i walk up the driveway, except it doesnt detect until the last minute. Yet on detecton test it picks me straight away.

Netgear why is the detection test picking me up or being more sensitive as oppose to when im not doing the test but still have motion detect on? both on 100% sensitive.

Re: Motion detection activating but no video

mollydooka — Mon, 21 Sep 2015 21:25:28 GMT

Hi Matty,

yes, it was night vision, I was testing it in a dark room. It would take a photo on "Pan and Zoom", clarity was quite impressive in a pitch-black room, but no video.

I've sent a msg to James (Netgear moderator), hoping that there's a fix.

Re: Motion detection activating but no video

TomMac — Tue, 22 Sep 2015 12:49:48 GMT

mollydooka wrote:
Have the same issue. Bought Arlo on the weekend, recorded when first set up & synced, but have tried twice to get it to work again, only to get:
Camera glows orange when motion detected, app alert immediately goes to Android phone.
No email, no recording received or viewed.

First thing is to see if you can manually view/ record.

Go to the live screen view of your cameras, click the PLAY ">" in center of picture and make sure it goes to live streaming. Then after, click the RECORD button ( circle with dot ) and you should see a red recorder flashing at top of picture, record about 10 secs... to stop hit the pause " II "

Go to LIBRARY and check for video recorded.

If you've gotten this far, step two;

Go to MODES, turn on ALL MOTION RECORD ON ( or similar named )

Go to LIVE VIEW screen, all the cameras now should have a 'GREEN RUNNING MAN" on the top of camera picture ( shows that motion record is activated )

(If no green running man, then your Mode needs fixing)

Go dance in front of the cameras and make sure after the videos are in the library.

let us know how / if it works

Re: Motion detection activating but no video

JamesC — Wed, 23 Sep 2015 20:27:27 GMT

The Arlo development team has isolated the cause and has resolved this issue. A small number of Arlo users in the Asia-Pacific region (including Australia) were affected and we apologize for any inconvenience this has caused. We have taken steps to ensure that this problem does not occur again and added additional monitoring tools that will detect potential issues in the early stages so that user impact is minimized. Your patience in this process has been greatly appreciated.

Thank you!

JamesC

Re: Motion detection activating but no video

Matty83 — Wed, 23 Sep 2015 23:51:17 GMT

Thanks James, do you know when this update is happening? Or if there is any future updates?

Re: Motion detection activating but no video

JamesC — Thu, 24 Sep 2015 16:39:42 GMT

Matty83,

The changes have already been made to prevent this issue from occurring again. I do not have any information on future updates but will keep you posted.

Thank you!

JamesC

Re: Motion detection activating but no video

Anthonynixon42 — Sat, 09 Jan 2016 17:36:58 GMT

Same problem and I spent over an hour on the phone to Arlosh technical support and in the end they gave up on me!!!!!!!

Re: Motion detection activating but no video

JamesC — Mon, 11 Jan 2016 23:03:43 GMT

Anthonynixon42,

What issue are you experiencing?

In order for your cameras to produce library content you must have a mode set that tells them to record when motion is detected. Check to make sure the correct mode is set for your cameras to detect and record motion.

JamesC

Re: Motion detection activating but no video

Wizzdog1 — Fri, 04 Nov 2016 16:11:17 GMT

Can not get any recordings and did everything that was mentioned

Re: Motion detection activating but no video

JoCroose — Fri, 04 Nov 2016 22:47:10 GMT

I am receiving push notification when motion is detected but no email or video added to my library. I have check all my settings that I made when I first got the system a month ago. The settings worked then but not now. I noticed this issue yesterday. I can manually record videos and they will go to my library. I have power cycled the router but still no luck.

Re: Motion detection activating but no video

bcMills — Fri, 04 Nov 2016 23:09:19 GMT

Same here. 2 days ago recordings were working fine but now receiving notifications and will manually record but will not record motion. I have unplugged all, reset and re-synced all cameras but still no recording on motion detection. System is not showing any updates. Any ideas?

Re: Motion detection activating but no video

Warnzie — Fri, 04 Nov 2016 23:13:21 GMT

Guys. When I experienced this some time ago it was not my side it was in net gears side. Best thing to do is the obvious power downs etc and give net gear a call. I had to persuade them it was not my side and so they got a tech on to it and bam next day was all working as it should. Hope this helps!