topic Re: Motion working to well or not working correctly.... in Features

Motion working to well or not working correctly....

aalt69 — Mon, 03 Oct 2016 01:58:20 GMT

I have an issue with my camera and motion. First of all, if you all have seen the "Motion Detection" tutorial, you notice when they are testing motion via app, the LED turns blue, is this true for everyone, mine is amber and/or broken??

Next, i have been trying to adjust the motion sensitivity to no avail. I have put it up to 100% down to 25% and same results. I am catching traffic on our street, definitely "well over" 15 ft. I can adjust the heck out of it and still picks up the cars. any ideas?

One other thing that is bugging me is the delay on video and recording. When the camera does pick up motion it is almost to late as the person walking past our drive way is literately past camera. It catches the video late and can barely see whom it is.

Any ideas would help. Newbie to this camera.

Re: Motion working to well or not working correctly....

TomMac — Mon, 09 Feb 2015 18:25:31 GMT

1) Yes.. the motion test is now AMBER... it WAS BLUE in the earlier versions of software. Yours is not broken! 🙂

( even the Arlo video stills shows it as blue )

2) As to motion in street, these cameras have an IR detector for motion...this works off reflection of infra red. It will pick up some objects easier than others due to this "heat"... If you want to eliminate the street , try aiming the cameras down a bit... good placement always helps to reduce false triggers.

A good location outside might be out of reach high and the field of view to only needed vision.

3) Yes there is some delay in the start of record. Again, placement can help if the person is walking across the view of the sensor as opposed to straight in/out.

You ( if you use more than one camera ) can actully set up rules so one camera senses motion and the other records... BTW , since my cameras overlap, I use this for the best capture setting ( so the person is walking into the recoding camera )

It takes a litlle while to get use to how the system works. Feel free to ask , that why the board is here.

Re: Motion working to well or not working correctly....

aalt69 — Tue, 10 Feb 2015 05:14:54 GMT

Thanks TomMac,

So i did play around with the motion today. I did reposition it and pointed down more than out. Now, when i was doing motion test I noticed it would not pickup anything like myself or even any cars driving by. Amber LED would not even flash. but as soon as i got closer to perimeter it would flash. So i started to test out the camera in live view/Motion. it picked up car out on street right away. I am a bit confused, i know it picks up heat as i have a driveway sensor, works the same way. I will pick up a warm car a lot better than a cold car per say. I just find it confusing as to how the camera picks up the car on the street in live mode, but not in motion test mode. Furthermore, i reduced motion sensitivity to literately 15% and finally 10 %, which at this point it should not pickup anything other than being right in front..right?

This camera faces, the driveway/front lawn. from sidewalk to camera it is a good 25-30 ft, that does not include street distance.

Still will work on it and see what i can figure out and/or contact Netgear Support and ask.

Thanks again for reply.

Re: Motion working to well or not working correctly....

DiWil — Wed, 06 May 2015 20:44:48 GMT

I'm having the same problem. It only picks up cars but not people where the camera points to. Ive tested the settings and repositioning so many times but it doesnt work. The camera seems to be detecting motion but it doesn't record.

Re: Motion working to well or not working correctly....

Hula_Rock — Thu, 07 May 2015 13:36:12 GMT

https://community.netgear.com/t5/Troubleshooting/Missing-Video-while-on-schedule-mode/td-p/4724

WOW ! I am haivng the same problem! the link to the thread I stated is above. My case has been escalated to L2. good know know that I am not alone going crazy trying to figure out the Motion sensitivity

Re: Motion working to well or not working correctly....

jguerdat — Thu, 07 May 2015 13:58:58 GMT

Don't forget that cars are larger, faster and more reflective of IR than people. Distance, sensitivity, motion direction, etc., etc. all gets in there, just as it does for things like motion detection lighting.

And, of course, there's always a possibility of a hardware/software problem which really can't be addressed here. A trouble ticket would be needed to resolve those issues.

Re: Motion working to well or not working correctly....

ARD — Sun, 14 Jun 2015 23:58:29 GMT

Any resolution to this one yet? Having the same issue.

Re: Motion working to well or not working correctly....

Hula_Rock — Tue, 16 Jun 2015 13:18:22 GMT

No resolution for me. My system is going to be on ebay soon.

Re: Motion working to well or not working correctly....motion

Mucckker — Fri, 18 Sep 2015 06:36:27 GMT

put a camera up in my garage at an angle, but will only pick me up if I am close to it,when I opened the garage door or stood a the garage door it does not pick me up .?.. And it's set at 100% motion

regards

Re: Motion working to well or not working correctly....motion

jguerdat — Fri, 18 Sep 2015 11:40:20 GMT

Exact positioning relative to motion across the motion sensor is important. It's also trial and error to get the proper location. Try to position it so motion is detected at the edge of view rather than more in the middle.

Re: Motion working to well or not working correctly....

MarkAndClare — Thu, 07 Jan 2016 03:42:27 GMT

Dedcated Motion sensors (without the expensive camera), wireless of course, would make a huge difference...

The rules seemed designed to allow the addition of extra hardware - I don't understand why Arlo/Netgear doesn't already have a solution...

Re: Motion working to well or not working correctly....

MO1 — Fri, 19 Feb 2016 15:50:59 GMT

Motion detection is not working. It only works under the manual setting. I have two cameras. They have new batteries, both cameras are about 15ft away from base & about 6ft. away from each other. A couple of times at night I have walked be camera 1 & no detection or lights. I have repositioned both cameras & reset the phone app. Nothing seems to help. I'm so disappointed. Any suggestions?

Re: Motion working to well or not working correctly....

Ghostbuster — Fri, 19 Feb 2016 20:20:23 GMT

I just started having this problem. Which is a bigger issue to me than the two to three hour late video upload/email notification issue. My cameras are placed properly, fresh batteries, had been working fine but yesterday, and especially today the motion recording is drastically off. The camera senses motion and when I check the video the recording begins after the motion is over. So 20 seconds of nothing.

Im home today and keeping an eye on the system to see what is and isn't working on my system. I've never had this issue before so I know the problem has to be with the software.

So while the engineers "fix" the cloud networking services, they need to fix this issue as well. Otherwise we'll be getting notifications and videos with no real purpose.

Re: Motion working to well or not working correctly....

jguerdat — Fri, 19 Feb 2016 21:59:42 GMT

Screenshots of your scene may help decipher some issues.

Re: Motion working to well or not working correctly....

westw — Fri, 19 Feb 2016 22:01:57 GMT

Wondering if the recent issue described in today's email is responsible for my unit yesterday suddenly not having ANY motion detection at all.

The 'walking man' icon was grayed out and nothing I could do to the settings would remedy it. Somehow later that night it started working again.

Re: Motion working to well or not working correctly....

Ghostbuster — Tue, 23 Feb 2016 15:19:38 GMT

Still noticing that the motion sensitivity in my cameras has been greatly reduced. This is a new development that began with the recent software malfunction. They are set at 100% and are not working like they used to. Also, opening the app on my iPad is still triggering a camera to record despite no motion detected. Push notifications are random today. They had been working consistently. And the occasional video is still disappearing.

Re: Motion working to well or not working correctly....

JamesC — Thu, 25 Feb 2016 00:17:35 GMT

Ghostbuster,

What is indicating that the cameras motion sensitivity has been greatly reduced? There are some factors that could cause reduced performance with motion detection. Take a look at this article to be sure your cameras meet the conditions for best performance: Optimizing motion detection performance on Arlo Wire-Free cameras

When you open the app and are seeing a recording as a result, does the motion detection indicator on the cameras screen turn amber? Do you notice this occurring consistently on the same camera or is it random? Does it happen every time you open the app on your iPad?

What do you mean by the occasional video is still disappearing? Videos in the library will automatically be deleted from the cloud after 7 days (if you are on the Basic subscription). So if the videos you are referring to are older than 7 days, this is expected.

JamesC

Re: Motion working to well or not working correctly....

Emyr — Sun, 14 Aug 2016 07:36:54 GMT

Camera mounted 8 ft and angled down to driveway, just including entrance so as to include heads of anyone entering the property. Still picks up cars passing 30 to 40 yards away with motion set to minimum value of 1%!! Needs a software review to improve discrimination please. System left off now so a waste of money.

Re: Motion working to well or not working correctly....

JamesC — Tue, 16 Aug 2016 21:21:17 GMT

Emyr,

Consider uploading a screenshot from the cameras point of view, this may help us identify why the camera isn't behaving as expected.

Also, consider taking a look at this article for tips on how you can be sure your camera is positioned for best performance: How do I optimize my Arlo Wire-Free camera’s motion detection performance?

JamesC

Re: Motion working to well or not working correctly....

aalt69 — Tue, 16 Aug 2016 21:42:18 GMT

I agree, i have lowered sensativity to 1 and still picks up cars on Street. I have to turn off becasue it wears batteries and takes up space on my logs... It is positioned down towards driveway cant point any lower becasue it will not pick up anything unless right under camera...