topic Re: My Arlo 6 camera bundle only allows me to use 5 in Features

My Arlo 6 camera bundle only allows me to use 5

ruibelfort — Tue, 27 Sep 2016 17:06:55 GMT

I bought a 6 camera bundle (4 wire-free, 2 Q and the base). I set up the system, added the 6 cameras, but I cannot use the 6th. It says I must upgrade my plan to see it. I read somewhere here, and also saw in the product page in Netgear website, that I sould be able to use all 6 cameras. I tryied to talk to a specialist in the chat, but they told be beacause I'm outside of US I cannot set up all cameras. I asked specifically for that on Best Buy, and they tell me I should be able to use it here, no problem. Also, I looked for that information in the product box and instructions, and did not find anything about it. Can anyone help me with that? Right now, I'm very upset...

Re: My Arlo 6 camera bundle only allows me to use 5

jguerdat — Sat, 13 Aug 2016 13:25:18 GMT

I don't know for sure but did you choose the right system when installing the system? As support noted, it may be a US-only option but, once again, I don't know for sure.

Re: My Arlo 6 camera bundle only allows me to use 5

ruibelfort — Sat, 13 Aug 2016 17:34:11 GMT

I did everything right. All 6 cameras are connected, but I can't use the 6th. It says I should upgrade my plane before using it.

Re: My Arlo 6 camera bundle only allows me to use 5

ruibelfort — Sun, 14 Aug 2016 03:09:43 GMT

Just to let everyone know. I have created another account, connected one of the Arlo Q's on it, and shared the view with my main account. With that I can see all 6 cameras, no need of loggint out. It is very lame of Netgear not to suggest users doing that, 'cuz it's very simple solution. Bad support experience for no reason

Re: My Arlo 6 camera bundle only allows me to use 5

jguerdat — Sun, 14 Aug 2016 13:34:01 GMT

I don't know the details of how the installation of this kit works but it seems like you need to use a new email address to set up for all 6 cameras. When you set this up, did you use the new system button at the login screen or was it the Add Device button after logging in? I suspect that you need to use the first method and not the second.

Re: My Arlo 6 camera bundle only allows me to use 5

ruibelfort — Sun, 14 Aug 2016 20:37:14 GMT

I set up a new system. Even doing that, was only able to see 5 cameras. Support says it's because I'm outside US. I created a new account, adsociated the 6th Arlo Q with it, share the views with each other, and now I can see all 6 cameras without needing to log out abd in other account.

Re: My Arlo 6 camera bundle only allows me to use 5

JamesC — Mon, 15 Aug 2016 15:44:56 GMT

ruibelfort,

The special plan for the VMK3500 is not supported outside the US & Canada.

Take a look here for the specifications of this kit: Arlo HD Security System with 4 Arlo Wire-Free and 2 Arlo Q Cameras (VMK3500)

JamesC

Re: My Arlo 6 camera bundle only allows me to use 5

Guamie — Thu, 27 Jul 2017 01:04:00 GMT

I bought the 6 cam model at best buy but its not allowing me to see the 6th camera and the subscriptions only show 5 on the basic plan. Anyone got a fix for this?