topic Re: One camera not detecting properly......location? in Features

One camera not detecting properly......location?

Rick — Mon, 03 Oct 2016 02:08:55 GMT

Looking for a little advice. I have a two camera system, one at my garage and one at my basement door. I haven't been picking up detection at my garage cam, sometimes it does and sometimes it doesn't....mostly doesn't. So to troubleshoot, thinking maybe it was a bad camera, I switched cameras and still the same issue. So the cameras are fine. The one at my garage can't be much more than about 100-125 feet from the base station that is in my basement. I have three out of four bars for my signal strength. Anyone have any advice as to why my garage camera will not detect motion properly?

I don't want this system if it is not going to do it's job 100% of the time. That one time when I need it to do its job and it doesn't could put my family in harm.

Thanks!

Rick

Re: One camera not detecting properly......location?

Hula_Rock — Wed, 10 Jun 2015 15:28:30 GMT

do you have a scrren shot of the area? I have been dealing with Bad Motion Detectionfor almost a month now, Kinda wish I took this system back before the 14 day return periood expired.....

Re: One camera not detecting properly......location?

Rudy — Thu, 11 Jun 2015 13:46:25 GMT

i have 9 cameras total, and sometimes I can stream them without error, and sometimes they error. Sometimes they catch video and sometimes they don't. Its randomly hit or miss.

This all started after the May updates, prior to that the system was working fairly reliably, its disappointing, it hasn't been "right" for about a month now.

Re: One camera not detecting properly......location?

Nhellie — Thu, 11 Jun 2015 16:05:45 GMT

This could be caused by interference, try isolating the issue by testing. Place a camera close to the base station and check it every once in a while, if you will still get an error then we could say its the software that is causing it.

Re: One camera not detecting properly......location?

Rudy — Thu, 11 Jun 2015 17:52:17 GMT

Hmmm, I don't know if I necessarily believe interference is causing the issue of varied lengths of video. If I have it set to 10 seconds and I got less than 10 seconds maybe, then you could say OK its truncating errors or packets of data, but it happens random and on different cameras, and sometimes I get 11 or 12 seconds, a few extra seconds of video.If it was interference, you would always get less than your setting.

This is more than likely an issue with the software or timing mechanism that turns the camera/stream (recorded video) on and off.

Re: One camera not detecting properly......location?

Rick — Thu, 18 Jun 2015 09:30:50 GMT

Either way, Arlo needs to figure this out. You can't have a monitoring system that is only going to do random monitoring. My luck, the time it doesn't work is when I would have a snooper outside my house, prepping for another break in.

Really starting to regret just not going with a wired system.

Re: One camera not detecting properly......location?

Nhellie — Thu, 18 Jun 2015 15:45:19 GMT

On my part I have not experienced any issues with the motion detection.

-Made sure that the FW is updated

-Used positioning mode (and a phone) to make sure I have it on the location I want to monitor

-Used motion detection test to make sure the are is covered

-Made sure that the range of the camera isn't too far from the base station

-Made sure that the area I want to cover does not go outside the IR range of 15-20 feet

Re: One camera not detecting properly......location?

mhking6 — Wed, 29 Jun 2016 17:29:44 GMT

I have VMS3230 (not even listed under "Models", which tells you something). I want a camera mounted on my house front facing down the front walk to the street so I can see who is coming up the walk (14-15 paces) to the front door. It doesn't work. Sometimes records the last 2-3 paces, sometimes nothing. I've been trying to resolve this with the company since I purchased the system on 3/28/16. I have had 3 cameras at 4 different locations around the front door, with multiple sensitivities. Replacement camera, tech support seeing what I see, etc. Still not fixed.Read the claims. The actuals do not support the claims. Next step is to write HQ. Any suggestions?

Re: One camera not detecting properly......location?

JamesC — Thu, 30 Jun 2016 15:30:20 GMT

mhking6,

It sounds like there may be an issue with the location of the camera. If you could private message me with your case number that you have open with the support team, I will review the case and offer any additional feedback that I can.

JamesC

Re: One camera not detecting properly......location?

Hula_Rock — Thu, 30 Jun 2016 15:52:05 GMT

Accoding to NETGEAR thse are the TOP 5 places to install your WEBCAM.

NOT!!!!!!!!!!

Re: One camera not detecting properly......location?

mhking6 — Mon, 04 Jul 2016 16:53:21 GMT

How do I "private message" you

Re: One camera not detecting properly......location?

TomMac — Tue, 05 Jul 2016 12:42:22 GMT

click on the user name.... on right side mid level is " send this user a private message"