topic Re: No emails in Features

No emails

Rozzie — Mon, 03 Oct 2016 03:43:25 GMT

I have been on customer service several times in the last week and now not getting emails . Followed all the instructions and still no emails. I have checked several times and no emails. Getting the push notifications. I read the complaints from Feb, and do not have a solution. Help!!!😠

Re: No emails

jguerdat — Thu, 11 Aug 2016 13:22:00 GMT

What email provider are you using?

Re: No emails

Rozzie — Thu, 11 Aug 2016 15:25:47 GMT

I have aol and my husband has gmail. He is getting but not me. Have both in email alert

Re: No emails

Rozzie — Thu, 11 Aug 2016 15:26:28 GMT

And we both have verizon

Re: No emails

jguerdat — Fri, 12 Aug 2016 14:38:56 GMT

Sounds like an AOL issue for some reason. Gmail is known to work but I don't know how many folks use AOL addresses so it's hard to say if that's a potential issue. You may wanna fire the AOL email folks a question about possible issues (spam blocking, etc.) for these emails.

Re: No emails

Rozzie — Thu, 18 Aug 2016 16:21:48 GMT

thank you for your reply. I was able to figure out with the phone tech. it was a phone upgrade issue. it's working now.

Re: No emails

Raymundo — Wed, 01 Mar 2017 07:38:50 GMT

What the hell? I setup my camera almost 12 months ago, no issues until now, email alerts have stopped working. At first, I figured what have you done Netgear but I dont think Netgear is the issue. My email alert is being sent to my Bigpond (Little Puddle) email address and mysteriously stopped working some days ago. I added my work email address to the "Alerts" list and the alerts are being sent no problem. So i guess i need to contact "Little Puddle" to see if they are blocking Arlo.com emails.ANy input on this issue is welcomed.

Re: No emails

jguerdat — Wed, 01 Mar 2017 14:28:36 GMT

Other than deleting your original email address and then readding it, I think your only option is to contact the Little Puddle folks.

Re: No emails

Raymundo — Sat, 04 Mar 2017 08:08:22 GMT

Yea thanks jguerdat, i guess thats the next step. Thanks for your reply!