topic Re: Record sometimes and sometimes not in Features

Record sometimes and sometimes not

nicholshornlake — Mon, 03 Oct 2016 03:34:31 GMT

I'm beginning to think these cameras are a pure waste of money. I have spent probably $1000 like a fool on 7 cameras, and they record only when they want too. Never had a problem until here lately. Not at all reliable for security purposes. Seem to me Netgear has put out an unreliable product that is only in beta stage. Sick of this junk.

Re: Record sometimes and sometimes not

nicholshornlake — Sun, 26 Jun 2016 14:00:26 GMT

I apoligize for being so negative, but I just want a system I can depend on.

Re: Record sometimes and sometimes not

nngnng — Sun, 26 Jun 2016 14:09:29 GMT

I totally agree-- Netgear equipment are junk- You are better off getting a real security system like IP foscam or lorex cameras with iSPY software. Netgear are new in the the business with security cameras- IMO Netgear never made any good products. You can always sell your equipment to TomMac- he thinks the cameras are the best in the world- never any issues always thinks user error or don't know how to following Netgear recommendation instrctuon.

Re: Record sometimes and sometimes not

nngnng — Sun, 26 Jun 2016 18:30:18 GMT

You are not being negative- I don't blame you for being frustated- You spend over $1000 on these junk and expect it to work but it DOESN'T. I know how you feel- People around here are pissed off !!!! - We have a security cameras that is hit or missed. To me it's not reliabe.

Re: Record sometimes and sometimes not

nicholshornlake — Sun, 26 Jun 2016 22:33:53 GMT

I think maybe I should turn up the sensitivity because of the outside temperature.

Re: Record sometimes and sometimes not

nngnng — Mon, 27 Jun 2016 21:56:43 GMT

Two separate incidents today- I know my daughter came home around around 2:30p and wife came come around 5:00p- Logon to My Arlo just to

see if it record- NOTHING !!!!- Another hit-or-miss recording- I wonder how many people think it's working but it actually not recording. I think you need to babysit these cameras- just sit there 24x7 to make sure.

Re: Record sometimes and sometimes not

nicholshornlake — Mon, 27 Jun 2016 22:27:12 GMT

You would think someone from netgear would chime in and let us know what's going on. Maybe a possible solution.

Re: Record sometimes and sometimes not

JamesC — Tue, 28 Jun 2016 20:33:43 GMT

nicholshornlake,

More information about your cameras conditions could potentially help point us toward the cause of the issue.

Are all of your cameras affected, or is it isolated to specific cameras? If it is specific cameras, where are these cameras located?

As you mention above, sensitivity level does play a part in motion detection. What sensitivity level are the affected cameras set to? Does the problem still exist if you increase sensitivity?

Jamesc

Re: Record sometimes and sometimes not

nicholshornlake — Tue, 28 Jun 2016 00:47:04 GMT

James I had them at 85%, but the last few days it has been so hot that I increased it to 90%. Last night they detected motion, so maybe that was the problem hopefully. Thanks for your understanding.

Re: Record sometimes and sometimes not

Gregator — Tue, 28 Jun 2016 06:04:32 GMT

My night vision detection blows. It's so poor that I have walked out to my truck. Opened doors. Closed them and walked back inside. It never went off. Until I literally jumped up and down in front of the camera and when it did record it showed a brief second of me walking back into my garage. Sensitivity at 100%. However ... my truck is black and I was wearing my dark navy colored uniform. Not sure if IR is eaten up by black. Pretty disappointed. I have a Canary camera inside the garage to watch my toys and that thing goes off if a bug goes across the floor.

Re: Record sometimes and sometimes not

nngnng — Wed, 29 Jun 2016 18:29:26 GMT

Here we go again- Missed two recording video today.... IS THERE A PROBLEM WITH THE SERVER ?- I am really tired of babysitting these cameras.........

Re: Record sometimes and sometimes not

JamesC — Wed, 29 Jun 2016 23:27:59 GMT

Gregator, nngnng

This could be due to the placement of the cameras. A screenshot from the cameras point of view may help us determine why they are having difficulty detecting motion.

JamesC

Re: Record sometimes and sometimes not

Gregator — Thu, 30 Jun 2016 00:01:51 GMT

[url=https://postimg.org/image/tox8y0h8n/][img=https://s31.postimg.org/tox8y0h8n/

Re: Record sometimes and sometimes not

jguerdat — Thu, 30 Jun 2016 15:34:33 GMT

Gregator wrote:
[url=https://postimg.org/image/tox8y0h8n/][img=https://s31.postimg.org/tox8y0h8n/

I get Not Found...

Edit: Ahh - goobered URL. Try https://postimg.org/image/tox8y0h8n/

Re: Record sometimes and sometimes not

Gregator — Thu, 30 Jun 2016 16:32:02 GMT

https://postimg.org/image/e2w7w26qp/

Re: Record sometimes and sometimes not

Gregator — Thu, 30 Jun 2016 16:36:18 GMT

Just read that edit to the comment. It is hit or miss. When they were new and my friend backed his truck into my driveway it picked it up. But then it was hit or miss on people walking through he view. So I moved it to where it is now in hopes for a better capture. Before it was on the left side - so closer to the front of the vehicles. However it shot down the driveway and that meant things were coming straight at it. Which is not recommended per the solutions of my problem. So I figured this way it will show and capture due to it entering the field of view in an abrupt manor. Though I'll come home from work between 0100-0130hrs and it doesn't pick me up. My lights on the truck. Or the truck. Also open the garage door. Flood the area with light and walk in. When it does pick me up. It's just the tail end of the light going away and not enough to see what had even happened.

Re: Record sometimes and sometimes not

Ceejay287 — Thu, 30 Jun 2016 23:45:48 GMT

Hi James. I have adjusted the sensitivity to max and min levels on 2 cameras that are outside. The one positioned at front door doesn't pick up motion at all however it records when there is nothing. The other cam on side yard picks up anything moving...The cameras inside work well. Please note, outside temp is between 90-95 degrees. To that end I keep getting email notifications of front door cam recording nothing. What is the solution??

Re: Record sometimes and sometimes not

Paul_FCCL — Fri, 01 Jul 2016 00:03:39 GMT

nicholshornlake wrote:
I'm beginning to think these cameras are a pure waste of money. I have spent probably $1000 like a fool on 7 cameras, and they record only when they want too. Never had a problem until here lately. Not at all reliable for security purposes. Seem to me Netgear has put out an unreliable product that is only in beta stage. Sick of this junk.

I couldn't agree with you more!

No Netgear servers around this afternoon??? Went out a few times with my car, drove out of the garage and stopped on driveway waiting for my wife to get in the car. Came back within an hour or so and back in the garage. None of that was even noticed by the two driveway cameras. However, earlier on I walked down the same driveway to take garbage out to the curb and what a surprise, I got recorded. Just on the way out and barely caught almost at the end, no video of course of my return walk back.

This happens almost every day.......recording some.....missed others and of course there is no way for me to know how many other missed recordings there are. Sometimes it works, other times it doesn't, no predictable pattern.

Not only should these pieces of junk not be used for security purposes, they should not be relied upon for collecting any meaningful videos. If it's important to you, don't even bother attempting to capture it with Arlo.

Paul

Re: Record sometimes and sometimes not

JamesC — Wed, 06 Jul 2016 15:43:39 GMT

Ceejay287, Paul_FCCL

It sounds like there could be an issue with the location of the camera. It can sometimes take some trial and error to find the best placement for your cameras given the variety of conditions in each users environment. Take a look at this article for tips on how to get the best performance from your Arlo cameras: How do I optimize my Arlo Wire-Free camera’s motion detection performance?

JamesC

Re: Record sometimes and sometimes not

Paul_FCCL — Wed, 06 Jul 2016 17:59:00 GMT

JamesC wrote:
Ceejay287, Paul_FCCL

It sounds like there could be an issue with the location of the camera. It can sometimes take some trial and error to find the best placement for your cameras given the variety of conditions in each users environment. Take a look at this article for tips on how to get the best performance from your Arlo cameras: How do I optimize my Arlo Wire-Free camera’s motion detection performance?

JamesC

Tried that.....read that over and over......done that.....hmmmmm let's say hundreds of times! Stuck with this s$&@/% for almost a year now. We're not all beginners here, please do not generalize this much reported problem with same rethorics instead of answers. We have read the instructions over and over, we come here with a "desperate" last attempt to make these things work.

As the topic says, they work at times, just the way they should all of the times. However other times (without any logical reason) they do not. So no problem with positioning....location or angle of the camera, let's just exclude those possibilities once and for all. Let us focus on what we know are the problems with camera wake up time, unreasonable recording delays and the missed recordings. Netgear needs to tell us what are they doing about all these issues.

Regards,

Paul