topic Re: Video won't play on chromebook (Acer 710) in Features

Video won't play on Chromebook (Acer 710)

nochancenine — Mon, 26 Sep 2016 22:46:29 GMT

Video from the live Camera or Library won't play on my Chromebook (Acer 710). Anything that can be done about this, like installing a browser extension or something? The videos do play fine on Chrome on a Windows 8 PC, just not in Chrome on a the Chromebook.

Anyone else have a Chromebook that does or doesn't play video from the Arlo?

Re: Video won't play on Chromebook (Acer 710)

DanielT — Tue, 17 Feb 2015 19:26:43 GMT

At this time, Chromebook is not officially supported. I'll reach out to the development team and add this as a requested enhancement.

In the meanwhile, can you confirm that Flash is installed as a browser plug-in?

DanielT

Netgear Arlo Customer Support

Re: Video won't play on Chromebook (Acer 710)

nochancenine — Wed, 18 Feb 2015 16:05:36 GMT

Yes, the Chromebook has Flash

http://www.adobe.com/software/flash/about/

When I go to this URL in Chrome on the Chromebook it plays the short Flash video and shows:

"You have version 16,0,0,305 installed"

What I also experience is if I choose Download on a video in my Library, it does download, but doesn't play the downloaded video either. It downloads as an .mp4 file. When I open the .mp4 file it pops up as if it will play, but will not play.

Re: Video won't play on Chromebook (Acer 710)

Copland — Fri, 27 Mar 2015 22:46:34 GMT

Yes, can you please come up with an app for chromebook!!!

Re: Video won't play on Chromebook (Acer 710)

TooBig2Fail — Wed, 22 Jul 2015 00:09:49 GMT

I also have a Acer Chromebook 15, and not able to play or view saved files as well.

This should be an easy fix I would think, and I must say I was a little more than upset to see that I can not play, save, or view any files.

I am surprised this was not thought out a little more, as Chromebooks are gaining more and more popularity every day. At this time in 2013 - 2.9 million Chromebooks were sold to end users, and another 7.3 million Chromebooks will be sold during 2015. This is an upward growth of 27% compared with 2014.

For me I just purchased the one Arlo camera, and I see a very nice product so far. I do plan on upgrading by adding more cameras in the future just as soon as Netgear/Arlo team adds Chromebook support.

Thanks, Arlo Team!

Looking forward to seeing a Chromebook fix, and soon after, me purchasing three more cameras for my video surveillance of my property.

Re: Video won't play on chromebook (Acer 710)

ivanr — Sat, 19 Sep 2015 17:07:57 GMT

Has this issue been resloved? I have sevarl chromebooks and non can play your videos.

Re: Video won't play on chromebook (Acer 710)

JamesC — Mon, 28 Sep 2015 16:04:13 GMT

ivanr,

Currently the chromebook is not supported. I don't have anymore information on whether it will be in the future or not but I will keep you posted if that changes!

Thank you!

JamesC

Re: Video won't play on chromebook (Acer 710)

TooBig2Fail — Sun, 27 Sep 2015 18:58:20 GMT

Any update?

Or should I just go another rout and get a different system?

Re: Video won't play on Chromebook (Acer 710)

eye_on_crime — Sat, 02 Jan 2016 05:58:27 GMT

I have the Acer Chromebook 11 and the videos do not play either. I can, however, download the videos to my google drive, then play them as MP4 format. This is a hassle though because it takes a few minutes to download each video. I hope Arlo fixes this issue.

Re: Video won't play on Chromebook (Acer 710)

boss239 — Wed, 17 Feb 2016 00:59:40 GMT

I finally firgured it out! Go to chrome://flags and disable hardware-accelerated video decode, presto! 🙂 Please share this with other Chromebook users.

Re: Video won't play on Chromebook (Acer 710)

ivanr — Wed, 17 Feb 2016 01:33:48 GMT

It worked for me too. So Arlo support was unable to figure this out for months? Amazing.

Re: Video won't play on Chromebook (Acer 710)

jguerdat — Wed, 17 Feb 2016 13:51:05 GMT

The list of supported browsers has been posted from the beginning. You're using an unsupported configuration so you have to figure it out.

Re: Video won't play on Chromebook (Acer 710)

ivanr — Wed, 17 Feb 2016 17:17:30 GMT

That list includes Chrome so it is only logical to assume it will work on a Chromebook. It always worked fine on Chrome on a PC.

Re: Video won't play on Chromebook (Acer 710)

jguerdat — Wed, 17 Feb 2016 21:55:17 GMT

That would be true as long as the Chromebook version of Chrome includes Flash. Otherwise, it's just like any mobile version of Chrome.

Re: Video won't play on Chromebook (Acer 710)

grover66 — Tue, 01 Mar 2016 14:55:01 GMT

I have been able to watch live feeds from my cameras, but not recorded videos. I was able to get it working by changing my User-Agent to look like Internet Explorer 10, using User-Agent Switcher extension for Google Chrome.

Mike 🙂