topic Re: Scheduling completely broken in Features

Scheduling completely broken

Baberim — Mon, 26 Sep 2016 22:45:06 GMT

Few issues with scheduling. (using iOS app)

1) When I try to update the schedule I get an error message every time "Failed to update schedule (Invalid message syntax.) Try again. Can this be fixed?

2) Should the schedule ever work, I can't see a way to still manually set the motion detection on/off. Its like, either you do it manually, or you let the schedule do it, but thats it. No option to use both simulatiously? For example I want my cameras to turn on every night at a certain time, and off every morning at a certain time...but I want to be able to set them manually when I know no one will be in the house (which is not always at the same time). Is there a way to do this?

Re: Scheduling completely broken

TomMac — Sun, 15 Feb 2015 16:53:03 GMT

Have you tried the new IOS version... V 1.8.0 ?

Re: Scheduling completely broken

DanielT — Tue, 17 Feb 2015 18:14:20 GMT

Baberim,

In case you are still experiencing this problem, I have opened a case for you in our ticketing system, and I will reach out to you from there. Thanks.

DanielT

Netgear Arlo Support Team

Re: Scheduling completely broken

Algr34 — Wed, 22 Apr 2015 09:02:17 GMT

I have the same issue with the schedule about the schedule error when trying to setup the schedule, please help what to do to solve this proplem

Re: Scheduling completely broken

Rockraines — Thu, 30 Apr 2015 03:43:47 GMT

I set the schedule and it shows up on my mobile and the browser but the camera still tapes everything all the time

Re: Scheduling completely broken

jguerdat — Thu, 30 Apr 2015 13:27:18 GMT

Maybe telling us the settings for the rules as well as the schedule would help.

Re: Scheduling completely broken

pelsass — Mon, 17 Aug 2015 16:31:50 GMT

As of today, I cannot get the times in the scheduler to stick. I change them and hit "accept" and then is just goes right back to showing the default times. It will not hold the changes. What is going on?

Re: Scheduling completely broken

KristynM — Tue, 18 Aug 2015 14:45:15 GMT

pelsass,

Are you updating the schedule via the WebUI or on a mobile device? Kindly provide either the browser version or your mobile device OS and version. This will allow us to try to replicate the issue on our end.

Looking forward to your response.

Re: Scheduling completely broken

PRC1963 — Sun, 13 Sep 2015 19:48:37 GMT

Using WebUI - IE 11 - I can't seem to get the scheduler to work at all. I pick up motion and record it even when I've selected motion off on all cameras. Great system, but there are times when I'd like to turn it off.

Re: Scheduling completely broken

KristynM — Mon, 14 Sep 2015 20:21:39 GMT

PRC1963,

Welcome to the Arlo Community!

For the mode that you have selected in the schedule, you would need to be sure that the Mode for no motion is setup correctly. Here is how you could verify if the motion for that particular Mode is turned off. Go to Mode > Click on the pencil icon for the mode you want to edit (e.g All Motion Off) > Make sure there is a black check mark. If it is green that would mean that camera will be triggered by motion.

You could reference What are “Modes” & how do I use them? for further reference regarding Modes and Schedule.

Let me know if this resolves your issue. I will be looking forward to your response!

Re: Scheduling completely broken

Nickjb — Thu, 12 Nov 2015 20:39:54 GMT

Hi, I'm having problems as in previous posts... The times I set up in the schedule don't save... I enter the start and stop times and press 'add' but it just goes back to the preset times..? Couple of wks ago when I first set the system up I did manage to set the schedule on a couple of days, but now it won't hold the times!!?? I'm using the android app. Really hope someone could help out... Thanks

Re: Scheduling completely broken

JamesC — Thu, 12 Nov 2015 22:15:08 GMT

Nickjb,

Consider clearing out the existing schedule before you try to add a new time frame by tapping on the preset time frame and then tapping delete mode. You then should be able to tap the + icon in the top right hand corner of the screen, select the mode you want to add to the schedule and then set a start and stop time and click add.

Hope this helps!

JamesC