topic duplicate alerts for each notification on iOS (iPhone not iPad) in Features

duplicate alerts for each notification on iOS (iPhone not iPad)

MSJJ — Tue, 27 Sep 2016 17:12:17 GMT

Hi Arlo Community,

I am getting multiple alerts on my iPhone (v9.3.5). This error doesn't appear on iPad or Android. Up to 21 alerts are received for each motion detection.

Has anyone else seen this or has a work around. I tried the obvious - remove the app, reboot, re-instal, logout/login, etc.

Thanks.

Using Arlo base station, three camera and a Netgear R7000 router.

Re: duplicate alerts for each notification on iOS (iPhone not iPad)

JamesC — Tue, 06 Sep 2016 16:51:01 GMT

MSJJ,

I have not been able to replicate this issue. Are you using a custom mode with multiple rules with push notifications enabled? If so, consider recreating the custom mode/rules to see if you still see the same behavior.

JamesC

Re: duplicate alerts for each notification on iOS (iPhone not iPad)

MSJJ — Tue, 13 Sep 2016 06:04:42 GMT

Hi JamesC, thank you for replying. I deleted the rules and re-created it. There is the same single rule per camera (3) on one profile which is enabled. It happens on the default options or any profile/rules that I create. Perhaps an issue with my phone.

Re: duplicate alerts for each notification on iOS (iPhone not iPad)

JamesC — Thu, 15 Sep 2016 18:33:57 GMT

MSJJ,

This does sound like a phone issue due to your iPad and Android devices not behaving the same way. You say above the iOS version of the phone, what is the phones model (iphone 5, 5s, etc.). I will try to get hold of the same device and see if this issue can be replicated.

JamesC

Re: duplicate alerts for each notification on iOS (iPhone not iPad)

MSJJ — Mon, 19 Sep 2016 07:59:06 GMT

Hi JamesC,

It looks like it started with version 9.3.5 of iOS on a 6s. Version 10 of iOS no longer has the issue.

Thanks again.

Re: duplicate alerts for each notification on iOS (iPhone not iPad)

KG4QWI — Wed, 22 Feb 2017 01:16:16 GMT

Iphone 7 iOS 10.2.1 same problem no issues on other devices. I removed a camera and added it back which the problem immediately followed. Don't want to do that again as I don't want four notifications. Also sound notification no longer works on Apple watch