topic Problems with App startup in Features

Problems with App startup

stewart45 — Mon, 26 Sep 2016 22:56:09 GMT

I have the app installed on my Galaxy Note 4, It worked fine for the first few days, now when I start it it fails to load the first time i just get a quick flash of a blank white screen then goes back to the desktop, I then start it again and it works fine, have tried uninstall and reinstall but the problem remains

Re: Problems with App startup

jguerdat — Tue, 23 Jun 2015 12:19:41 GMT

Yup, happens all the time for me, regardless of device. I _think_ it's due to the server logging out a previous login and then logging in for this session. You should be able to wait for a few seconds and it should automatically start up without needing to restart the app - just give it a little time.

Re: Problems with App startup

TomMac — Tue, 23 Jun 2015 12:21:01 GMT

First if you are able, test it on a PC or another device to make sure all is running well in you account.

Second I would try a ( since you already reinstalled in on the Galxy ), I 'd try a FORCE stop AND Clear the app cache.

Third, if #2 doesn't work, I then turn off the BASE via the power button and let the base reboot ( takes about 1-2 min )