topic Re: Base station offline using windows 10 desktop browsers in Features

Base station offline using windows 10 desktop browsers

Blaznee — Tue, 27 Sep 2016 17:12:03 GMT

My desktop has rececntly received the Windows 10 annaversay upgrade and since then I can no longer logon to the base station.

I can logon to the web site but the base station is always offline. I have tried IE, Firefox and Chrome all with the same result.

I have no problem logging in from my Android devices.

Has anyone else encountered this problem, if so any thoughts on fixing it?

Blaznee

Re: Base station offline using windows 10 desktop browsers

TomMac — Fri, 02 Sep 2016 12:54:37 GMT

You should put in a trouble ticket thru support re this problem....

that sw is a pretty new upgrade and since your Arlo is working on other devices it def seems Win 10 related....fastest way to resolve the problem.

Also , check flash settings as with some the default settings cause problems.

Re: Base station offline using windows 10 desktop browsers

jguerdat — Fri, 02 Sep 2016 13:00:43 GMT

FWIW, I have a fully updated W10 install on my laptop and have no problem connecting to my system. Since you can connect using the app, however, it sounds like something about your computer is having an issue.

What security software are you using? BitDefender has known issues and others may, too.

Re: Base station offline using windows 10 desktop browsers

Blaznee — Sun, 04 Sep 2016 08:21:28 GMT

Thanks for the replies.

I am using Bitdefender which was causing the problem.

Re: Base station offline using windows 10 desktop browsers

jguerdat — Sun, 04 Sep 2016 13:16:56 GMT

@JamesC - perhaps the basic configuration change for BD could be added to an FAQ? It's the only software that's been reported as having issue - I don't think anything else has caused a problem that was due to a default setup such as BD.

Re: Base station offline using windows 10 desktop browsers

JamesC — Tue, 06 Sep 2016 17:40:11 GMT

jguerdat,

Good idea, I will forward this request as this issue does seem to be most common with BitDefender users.

JamesC

Re: Base station offline using windows 10 desktop browsers

kazattanilba — Fri, 23 Sep 2016 09:13:31 GMT

Can you tell me what you did with Bitdefender to correct the issue pleas

Re: Base station offline using windows 10 desktop browsers

jguerdat — Fri, 23 Sep 2016 17:57:31 GMT

I don't have BD but if you just do a search here (big green bar above) for "bitdefender" you should find the answer.

Re: Base station offline using windows 10 desktop browsers

kazattanilba — Fri, 23 Sep 2016 21:14:57 GMT

Thank you