topic Re: iOS APP Crashes in Features

iOS APP Crashes

JPC — Mon, 26 Sep 2016 23:02:34 GMT

Arlo App 1.8.3 crashes on latest iOS version 8.4.1..

Re: iOS APP Crashes

jguerdat — Tue, 18 Aug 2015 12:52:18 GMT

A good first step is to uninstall and reinstall.

Re: iOS APP Crashes

JPC — Thu, 20 Aug 2015 18:25:29 GMT

Thanks.. it happens randomly when playing my recorded videos from Library using my iphone for a good amount of time.. It seems working fine now.. Will continue to monitor

jguerdat wrote:
A good first step is to uninstall and reinstall.

Re: iOS APP Crashes

TomMac — Fri, 21 Aug 2015 14:59:26 GMT

Haven't seen any problems with the new IOS version... but then again, there are enough variables.

Re: iOS APP Crashes

JamesC — Wed, 26 Aug 2015 19:13:11 GMT

JPC,

Have you encountered any more issues with the updated iOS app after your reinstall?

JamesC

Re: iOS APP Crashes

JPC — Tue, 08 Sep 2015 18:11:09 GMT

It happened again but not that often.. It happens when I'm on my Library playing my recent recorded videos and pausing it in a minute or 2 and when I scroll the screen it just kicks me out.. so i have to log back in.. Right now, since am the only one experiencing it.. I guess not really big of a deal but the bug is there.. Maybe this is a server glitch.. I dunno'.. It's something to look into if it matters..

Re: iOS APP Crashes

JamesC — Tue, 08 Sep 2015 19:01:35 GMT

JPC,

Thank you for the update, I have not encountered this with any of the iOS devices I have been able to test but will keep investigating the issue. If I find anything out I will be sure to let you know!

JamesC

Re: iOS APP Crashes

JPC — Tue, 08 Sep 2015 20:26:03 GMT

@JamesC

Thank You!

Re: iOS APP Crashes

Jessch — Wed, 16 Sep 2015 09:38:35 GMT

Can't start motion detection via the app, have uninstalled and reinstalled the app. This worked fine yesterday no new updates made. Have same versions of Arlo app and IOS as mentioned above. Any suggestions?

Re: iOS APP Crashes

JamesC — Wed, 16 Sep 2015 18:16:26 GMT

Jessch,

Welcome to the community! We are aware of an issue that is causing a problem when using schedules and changing modes. We are working to quickly resolve the issue and apologize for any inconvenience this has caused. Thank you for your feedback and we hope to bring a resolution as fast as possible.

JamesC

Re: iOS APP Crashes

Jessch — Wed, 16 Sep 2015 19:01:22 GMT

JamesC
Thanks for the information! 🙂
//Jessch

Re: iOS APP Crashes

arlopleasework — Wed, 17 Feb 2016 08:04:37 GMT

I have the exact same issue. When you go to "position mode" it crashes

Re: iOS APP Crashes

JamesC — Wed, 17 Feb 2016 18:48:27 GMT

arlopleasework,

I am unable to replicate this issue. What device/iOS version are you using? Do you have the latest version of the Arlo mobile app downloaded and installed from the app market?

Consider uninstalling the Arlo app and installing fresh to further isolate the issue. Please let me know if you continue experiencing this behavior!

JamesC

Re: iOS APP Crashes

Ghostbuster — Fri, 19 Feb 2016 20:27:47 GMT

My app has been crashing as well. It's a new issue that usually occurs when I'm trying to view my Library. Also some videos are unable to play. Many videos are missing. Videos go longer than the set recorded time, by up to 9 minutes at times. I haven't had to delete and reinstall the app because it does open a few minutes later.

Re: iOS APP Crashes

Davidsclifford — Wed, 24 Feb 2016 02:23:06 GMT

I have the same issue. iPhone 6, iOS 9.2.1 and app crashes using position mode. Also experiencing "unable to play" when accessing live mode.

Re: iOS APP Crashes

JamesC — Wed, 24 Feb 2016 20:06:39 GMT

Davidsclifford,

I have tested this on an iPhone 6, iOS 9.2.1 and was not able to replicate the issues you describe. Consider an uninstall and fresh installation of the Arlo app and please let me know if you continue experiencing this issue.

JamesC

Re: iOS APP Crashes

RMartinez — Thu, 31 Mar 2016 04:09:53 GMT

I installed a new system with 4 cameras and downloaded the iphone App to my iphone 6 running iOS 9.

It crashes everytime I tried to go into "position mode". I can see "live video" but when going to position mode it crashes everytime.

Thanks for any help.

Re: iOS APP Crashes

JamesC — Thu, 31 Mar 2016 18:08:28 GMT

RMartinez,

Are you getting an error message or does the app just close? Does this ONLY occur when trying to enter position mode? Does this happen with position mode for any of the cameras or is it a specific camera that causes the crash?

JamesC

Re: iOS APP Crashes

RMartinez — Thu, 31 Mar 2016 18:12:40 GMT

No error message, the app just closes. It happened when I was trying to set up 2 new cameras yesterday. Then after that I decided to just use the "live feed" function on those and the other 2 cameras in my system. That worked fine, but the position mode made the app close.

Re: iOS APP Crashes

JamesC — Thu, 31 Mar 2016 18:26:41 GMT

JamesC,

I was able to test this on iOS 9.3 using a slightly different device (iPhone 5s) and the app did not crash. I will escalate the issue to engineering for further review.

If you could verify the following:

-exact iOS version (9.X)

-does this occur on both WiFi and 3g/4g

-does it occur for all cameras

You might also consider reinstalling the app to see if it still occurs afterwards. Alternatively, using the live stream feature is a great solution for positioning your camera. I am glad to hear you were able to position your cameras this way.

JamesC