topic Re: Arlo iOS update released today in Features

Arlo iOS update released today

cyberjunkyfreak — Mon, 26 Sep 2016 23:00:07 GMT

Anybody able to install the latest update in the Apple App Store? I try to DL it and nothing happens. I reboot the iPhone and try again... same results. I can install other updates and new apps no problem so it's not the App Store. So I delete the version Arlo I have installed... big mistake... still does not install and now I've got nothing.

Anybody else out there able to update it?

Re: Arlo iOS update released today

Asedan — Fri, 17 Jul 2015 03:14:28 GMT

Same problem here

Re: Arlo iOS update released today

cyberjunkyfreak — Fri, 17 Jul 2015 03:19:54 GMT

Thanks, guess we'll have to wait for either Apple or Arlo to get it sorted out. In the meantime I'll go check iTunes and see if I've got a backup of the previous version.

Re: Arlo iOS update released today

JC — Fri, 17 Jul 2015 03:22:17 GMT

You would think Netgear would test their apps before releasing them. Constantly disappointed with Netgear since purchasing this product. Customer service is not too good.

Re: Arlo iOS update released today

s14guy04 — Fri, 17 Jul 2015 03:32:37 GMT

Same issue here. Just got my system today and cant download the app.

Re: Arlo iOS update released today

Asedan — Fri, 17 Jul 2015 04:00:48 GMT

I just got it to update

Re: Arlo iOS update released today

cyberjunkyfreak — Fri, 17 Jul 2015 04:14:24 GMT

Yeah me too, no sooner than I restored the previous version from a time machine backup... Murphy's Law.

Re: Arlo iOS update released today

Yoyo — Wed, 21 Oct 2015 03:17:35 GMT

Same here with my iPhone. Message to update Arlo. Now app starts but closes right away.

Re: Arlo iOS update released today

Yoyo — Wed, 21 Oct 2015 03:43:41 GMT

Possibly due to the update only working with iOS 7.0 or higher, whereas the previous app was working with iOS 6.0.

Re: Arlo iOS update released today

JamesC — Wed, 21 Oct 2015 23:12:01 GMT

Yoyo,

You might consider uninstalling the Arlo app and then redownloading. Please let me know if you're still having issues after a reinstall. What version of iOS are you currently running?

JamesC

Re: Arlo iOS update released today

Yoyo — Thu, 22 Oct 2015 03:45:04 GMT

Yes, I did remove the app and reinstall. Still the same: the app opens with the Arlo logo but then closes after about a second. I checked the settings of the app but not much to do there.

Re: Arlo iOS update released today

JamesC — Thu, 22 Oct 2015 17:46:50 GMT

We are aware that a small number of users are experiencing an issue with the most recent update to the Arlo app on iOS. We are currently investigating the cause of this issue and will provide a resolution as soon as possible. Your patience is appreciated.

JamesC

Re: Arlo iOS update released today

TomMac — Thu, 22 Oct 2015 18:05:06 GMT

It seems more of a problem with the Iphone for some reason...

I'm running the new Arlo app and IOS 9.0.2 on an Ipad v3 and no problems noted